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Sales Manager

Company: Nuwest Group
Location: Everett
Posted on: January 16, 2022

Job Description:

Job Title: Customer Service ManagerIndustry: Business ProfessionalsNuWest provides cutting edge industries with much more than technical staff. We hire business professionals that are the engine to keep their business moving.Job Description:Supervises the Customer Service/Product Support Administrative Department in the processing of repair orders and the administration of the company's warranty agreements and policies. Works in conjunction with Program Management and the Product Support Supervisor to fulfill the requirements of customer product support agreements. Monitors and assists the Product Support Supervisor in the prioritizing of requests for product repair, modification, testing and overhaul.Responsibilities:

  • Manage the established budget for the department while pursuing cost reduction plans and productivity improvements
  • Determine staffing needs and maintain flexibility through the use of overtime, borrowing/loaning available hours from other team members and scheduling the use of temporary employees. Select team members to support long term staffing needs
  • Identify skill levels required for the work team. Ensure adequate training and cross training for members of the team to meet those requirements. Ensure that team members are properly trained on using and performing simple maintenance on machines in their work area
  • Assign roles and responsibilities to the team members and monitor their performance
  • Work with team members to identify and prioritize needs for tools, works space and storage. Support routine housekeeping by all team members
  • Ensure that corporate goals for repair turn-around time and warranty claim processing are maintained
  • Supervises departmental administrative and clerical personnel
  • Monitor and process all customer requests for product repair, modification, testing and overhaul
  • Communicates required ship dates to product support supervisor and assists in prioritizing repair department work schedules
  • Coordinate modification programs with Manufacturing, Contract Administration, Production Control, Marketing, and Product Support supervisor, as applicable
  • Receives customer service telephone inquiries, visits and correspondence and responds or routes accordingly so that customers are handled promptly, courteously and efficiently
  • Reviews customer requests for maintenance manuals and technical publications and assists Document Control in determining distribution requirements
  • Establish pricing for repair, modification, and overhaul work using established guidelines
  • Administration of product exchange and loaner program
  • Administration of customer warranties.
  • Other duties as assigned.Requirements:
    • Bachelors Degree in related field
    • Five years administration supervision experience
    • Experience in customer service field is highly desirableKnowledge/Skills:
      • Computer literate, with proficiency in MS Office programs; knowledge of Excel required
      • Strong organizational skills
      • Strong written and oral communication
      • Customer Service orientation
      • Thorough technical knowledge of Company capabilities, assigned product lines and applications
      • Working knowledge of contract and administration skills to respond to customer requests and to assist in scheduling and prioritizing repair work
      • Ability to be both a team player and individual contributorNuWest Group connects talented individuals with meaningful work at companies pioneering the future across the country. We dont believe in one-size fits all or the interviewing conveyor belt. We do a deep intake with both companies and candidates to truly understand wants and needs before matching, so each walk away with options that get you where you want to go. Were on a mission to improve employee engagement and business outcomes by placing the right people in the right work environments.What you can expect from US:The highest quality service throughout the entire cycleTransparency: open and honest communication no surprisesLong-lasting professional relationships built on trustProfessional: we coach for growth based on your specific strengths and interestsby Jobble

Keywords: Nuwest Group, Everett , Sales Manager, Sales , Everett, Washington

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