Service Department Dispatcher
Company: Evergreen State Heat & AC
Location: Everett
Posted on: May 13, 2022
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Job Description:
Job Description Impeccable customer service skills, solution
oriented, attention to small details, work well with a team,
opportunity driven, focus regularly on the whole picture? We need
you. Seeking experienced dispatcher for our HVAC Service Dept.
Candidate will work with residential and light commercial customers
to schedule diagnostic calls, maintenance, and repair work.
Motivated, patient, multi-taskers please apply. HVAC experience
preferred but not required, training will be provided. Come join
our amazing team of HVAC professionals. Position will manage
existing relationships in Snohomish & King County for both offices.
Office/desk position, currently not a remote position. Works hands
on with field technicians, sales people, and management to mold
solutions for our customers and use exquisite communication skills
to monitor relationships in a timely manner. Responsibilities Field
calls from existing and new customers to coordinate repair,
diagnostic, and routine system maintenance appointments. Work with
team to coordinate repair quotes and schedule daily jobs Manage all
service related customer complaints Build strong working
relationships with Field operations, Vendor techs, and Office staff
Maintain highly detailed customer information Schedule and manage
up to 6 Field Service Technicians Use Sage 300 (Timberline) and SSO
for scheduling to create work orders Maintain monthly reports of
full service maintenance contracts Manage and update weekly payroll
hours of service technicians Qualifications: Strong listening and
communication skills Proven understanding of the psychology of
sales communication Proficient in MS Word and Excel, Sharepoint
Must excel in time management and organization Keep calm and even
when speaking with customers on the phone Benefits: Medical
Insurance Retirement Plan with Matching Company cell phone Paid
internal and external training The Company: Evergreen State Heat &
AC was founded in 1968 and ever since our inception, we have worked
daily to better our services for our residential and light
commercial customers. We have evolved from working on duct
fabrication and installation and moved outward to HVAC equipment
installation, service, and maintenance. In January 2018, our team
acquired the assets for Eastside Heating and Air Conditioning---a
company founded in 1958 in Bellevue. Thus, forming our second
office in Bellevue: Evergreen Eastside Heat & AC. Under the
---Evergreen State Sheet Metal--- umbrella, both companies serve
the greater Snohomish and King County areas. We are a mid-sized
company of 20 employees and 15 field staff including our electrical
division and work together at our newly acquired property in
Maltby, Snohomish.
Keywords: Evergreen State Heat & AC, Everett , Service Department Dispatcher, Professions , Everett, Washington
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