Service Department Dispatcher

Company: Evergreen State Heat & AC
Location: Everett
Posted on: May 13, 2022

Job Description:

Job Description Impeccable customer service skills, solution oriented, attention to small details, work well with a team, opportunity driven, focus regularly on the whole picture? We need you. Seeking experienced dispatcher for our HVAC Service Dept. Candidate will work with residential and light commercial customers to schedule diagnostic calls, maintenance, and repair work. Motivated, patient, multi-taskers please apply. HVAC experience preferred but not required, training will be provided. Come join our amazing team of HVAC professionals. Position will manage existing relationships in Snohomish & King County for both offices. Office/desk position, currently not a remote position. Works hands on with field technicians, sales people, and management to mold solutions for our customers and use exquisite communication skills to monitor relationships in a timely manner. Responsibilities Field calls from existing and new customers to coordinate repair, diagnostic, and routine system maintenance appointments. Work with team to coordinate repair quotes and schedule daily jobs Manage all service related customer complaints Build strong working relationships with Field operations, Vendor techs, and Office staff Maintain highly detailed customer information Schedule and manage up to 6 Field Service Technicians Use Sage 300 (Timberline) and SSO for scheduling to create work orders Maintain monthly reports of full service maintenance contracts Manage and update weekly payroll hours of service technicians Qualifications: Strong listening and communication skills Proven understanding of the psychology of sales communication Proficient in MS Word and Excel, Sharepoint Must excel in time management and organization Keep calm and even when speaking with customers on the phone Benefits: Medical Insurance Retirement Plan with Matching Company cell phone Paid internal and external training The Company: Evergreen State Heat & AC was founded in 1968 and ever since our inception, we have worked daily to better our services for our residential and light commercial customers. We have evolved from working on duct fabrication and installation and moved outward to HVAC equipment installation, service, and maintenance. In January 2018, our team acquired the assets for Eastside Heating and Air Conditioning---a company founded in 1958 in Bellevue. Thus, forming our second office in Bellevue: Evergreen Eastside Heat & AC. Under the ---Evergreen State Sheet Metal--- umbrella, both companies serve the greater Snohomish and King County areas. We are a mid-sized company of 20 employees and 15 field staff including our electrical division and work together at our newly acquired property in Maltby, Snohomish.

Keywords: Evergreen State Heat & AC, Everett , Service Department Dispatcher, Professions , Everett, Washington