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Application Support Analyst II

Company: Snohomish County 911
Location: Everett
Posted on: January 15, 2022

Job Description:

OverviewSnohomish County 911 is seeking candidates to fill a full time Application Support Analyst II position in Snohomish County. Under the direct supervision of the department director and manager, the job emphasis for the Application Support Analyst is providing tier 1 and tier 2 support for all software and hardware systems in the organization, including storage area networks, virtual environments, server and desktop hardware. This position has primary responsibility to ensure the availability of all technology systems in the organization including critical public safety systems. This position is subject to after-hours (weekends, nights, holiday) call out duties for urgent technical support requests, take part in the on-call rotation and after-hours emergency responses for critical system problems. This is an FLSA exempt position.Key Job ResponsibilitiesOversees the configuration and management of the IT systems to support requirements in areas such as data retention, security, business continuity, disaster recovery planning/testing and information risk management.Responsible for the planning and implementation of all upgrades of software and hardware at the desktop, including deployment activities, patch management, and all administrative tools.Installs computers, printers, print servers, modems, hubs, routers, switches and other peripheral devices, including hardware and software.Senior liaison between end users and network administration to maximize network/systems utilization.Performs troubleshooting on all network (LAN and WAN) problems and coordinates/performs repairs for the SNO911 administration LAN and Computer Aided Dispatch (CAD)/Records Management System (RMS)/(JMS) Jail Management System LAN.Participates in projects related to responsibilities; may serve as a technical project lead on occasions.Primary responsibility for ensuring the availability of specific public safety applications and configuring new implementations.QualificationsTwo year degree or certificate in a related technical field, andMinimum of five (5) years' experience in maintenance, repair, and support of computer, server, and/or networking and security in a networked environment.Knowledge of SQL and SQL scripting. Experience and working knowledge of data extraction processes.Must possess hands-on experience working/supporting a live application production and/or application development environment.Must be able to work independently with little supervision including the ability to problem solve technicalAdvanced certification or specialized knowledge is required for Level II classification.Supplemental InformationThis position is open until filled. Only applicants possessing the stated qualifications, education and experience will be considered for the position and invited to an interview.Snohomish County 911 is an Equal Opportunity Employer.Excellent medical, dental and vision benefits Generous Paid-time-off and paid holidays Retirement & Deferred Compensation Match Public Employees Retirement System (PERS)

Keywords: Snohomish County 911, Everett , Application Support Analyst II, Professions , Everett, Washington

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