Will Call Clerk
Company: US Foods
Location: Everett
Posted on: April 20, 2024
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Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of
Food People! BASIC PURPOSE The Clerk, Will Call will support all
will call operations by meeting customer expectations and deadlines
through pick-ups and courier service. The Clerk, Will Call will
achieve high internal and external customer satisfaction by showing
excellent customer service.JOIN OUR WAREHOUSE TEAM! Ready to build
a career with a company that's leading the foodservice industry? US
Foods
is one of the largest food distributors with a culture and a
history of promoting from within, excellent training programs and
continuous improvement focus . Benefits:
From Day 1 of Hire! Medical, Dental, Vision, 401k, Life Insurance,
and much more..
$5,000 SIGN ON BONUS Pay: $20.00- $25.00 , based on
experienceSchedule: Monday - Friday (7am-3:30pm)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process customer will call orders in the warehouse and validate
that the correct product has been selected and is damage free to
enable the will call option for customers.Manage the will call
invoices from the prior day to ensure that all will calls that were
not picked up or were cancelled are returned to inventory. Assist
in handing out product to customers as necessary.Assist customers
with alternative product for any out-of-stock item they need.Assist
and process all inbound and outbound couriers (Fedex, UPS,
Airborne, Bus, DHL).Manage all necessary product returns from
customers to maintain proper customer service.Maintain cleanliness
of will call outer area, office, cooler, and freezer to manage the
appearance of each space for customer satisfaction.Coordinate with
the transportation department on any inter-branch will calls or
deliveries and any opportunities for the JIT truck to support
internal operations.Other duties as assigned by managerThe
following information is provided in accordance with certain state
and local laws. Compensation depends on experience, geographic
locations, and other factors permitted by law.
The expected compensation for this role is between $20.00- $25.00
an hour.
This role is also eligible for overtime compensation.
Benefits for this role include health insurance, pre-tax spending
accounts, retirement benefits, paid time off, short-term and
long-term disability, employee stock purchase plan, and life
insurance.
To review available benefits, please click here:
https://www.usfoods.com/careers/benefits.html .
RELATIONSHIPS
Internal:
Transportations staff and managers, warehouse staff and managers,
sales teams External:
Customers participating in will call, vendors and couriers both
inbound and outbound WORK ENVIRONMENT
The work will take place both in an office environment and indoor
environments in a warehouse and outdoor environments just outside
the warehouse. Normal warehouse environments include cooler and
freezer areas where temperatures may be as low as -5 degrees.
Outdoor environments will vary on location. MINIMUM
QUALIFICATIONS
Related Experience/Requirements:
Prior customer service experience required.
Knowledge/Skills/Abilities :
Effective communication both verbally and in writing.Excellent
telephone and customer service ability.Basic math, analytical, and
organizational skills with attention to detail.Basic computer
skills with a good knowledge of programs such as Microsoft Word,
Excel, Access, and Outlook.Problem solving and critical thinking
abilities to solve problems of limited scope.Conflict resolution
skills.Strong teamwork skills with the ability to support others in
the department and division. Education
High school diploma or GED/equivalent required. PREFERRED
QUALIFICATIONS
Prior warehouse or will call experience preferred.
Certifications/Training
Leadership experience and knowledge of POWM / POSS system and PIR.
PHYSICAL QUALIFICATIONS Must be able to perform the following
physical activities: Lift, push, pull, and carry between 5-50
lbs***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender
Identity/National Origin/Protected Veteran/Disability Status***
Keywords: US Foods, Everett , Will Call Clerk, Other , Everett, Washington
Click
here to apply!
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