In-Processing Service

Company: Aston Carter
Location: Everett
Posted on: May 25, 2023

Job Description:

Description:
Receive and in-process domestic and international service orders
for Everett Service Lab (CSS 75th Street).
Primary Responsibilities:
This position receives equipment, books RMA's and updates
service orders within Oracle/Depot Repair for inbound deliveries of customer
equipment. Reviews orders, equipment and paperwork for correct price, part
number, accessories, and shipping instructions. Maintains customer credit
holds, communicates with customers and internal Fluke departments including
Accounting, Logistics/Traffic, Customer Care, IT and System Support. May
cross-train to back up shipping and receiving functions on dock and cleaning
and inspecting of units.
Maintain equipment cleanliness and assigned tasks.
Skills:
Call center, Customer service, Customer support, Microsoft
office, call center experience
Top Skills Details:

• 
  
• 
  Customer support
  
  
• 
  Ability to operate systems
  
  
• 
  Comfortable utilizing software
  
  
  Additional Skills &
  Qualifications:
  Skills and Experience:
  2+ years of related Customer Service experience including call
  center, order processing, quoting, in or out-processing. Proven ability to
  communicate well with internal and external customers via phone and email. Good
  computer skills with focus on Microsoft Office programs. Excellent written and
  oral communication skills, excellent organizational skills. Must be multi-task
  oriented and able to work in a fast- paced environment with a high degree of
  accuracy and attention to detail. Ability to work with other departments and
  customers with tact and diplomacy.
  --- Contract review skills, understanding of terms and conditions
  and experience with regulatory compliance requirements is preferred
  --- Proficient using the Internet and sending/receiving electronic
  mail
  --- Possess a high degree of accuracy and attention to detail
  --- Demonstrate excellent communication/interpersonal,
  organizational, as well as strong oral and written communication skills
  --- Ability to work with other departments and customers with tact
  and diplomacy
  --- Able to complete tasks with supervision using established
  order processing guidelines and procedures
  --- Obtain or file paperwork, or locate a product sent in for
  repair or servicing outside the immediate work area
  Qualifications:
  --- U.S status
  --- A minimum of 1-2 years of material handling and/or customer
  service experience
  --- Excellent computer skills, including Microsoft Office
  --- Capable of heavy lifting (50lbs)
  --- Work productively in a team environment, show extreme care of
  equipment
  --- Demonstrate excellent work ethic and multi-tasking skills.
  --- Exhibits meticulous attention to detail and committed to
  producing accurate and high-quality work
  --- Able to work a flexible schedule with occasional overtime
  --- Ability to consistently arrive timely to customer locations
  and office
  --- The ideal candidate will have a customer service or logistics
  --- Prior experience with data entry
  BG and DRUG test
  Required (includes THC)
  Schedule: 7am-4:30pm
  Monday-Friday (slight flexibility for earlier/later start times if needed)
  $22 Full benefits - health, vision, dental,
  401K
  
  • 
    
  • 75th Street Southwest, Everett, Washington, 98203, United States
    
    About Aston Carter:
    Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
    At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Everett , In-Processing Service, Other , Everett, Washington