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Service Receptionist

Company: Marysville Toyota
Location: Everett
Posted on: August 4, 2022

Job Description:

GENERAL SUMMARYIntercepts and routes incoming calls, takes thorough messages, and provides basic information to callers. Is the front-line contact with the public and represents Marysville Toyota Service in a friendly, professional manner at all times. Looking for an individual that can fit into the friendly, fun, and low pressure culture that the company has created. Lots of future opportunity and room for development in our rapidly growing dealership.Reports To: Service ManagerPart-time schedule 3 days a week 9:00 am - 6:00pm with flexibility for additional hours as needed. PRINCIPAL DUTIES AND RESPONSIBILITIESProvides excellent customer service by listening to customer inquiries and requests and asking questions to ensure understanding of needs.Communicates with callers in a professional, friendly, and efficient manner, striving to minimize transfers and on-hold time.Ability to maintain multiple schedules and schedule service appropriately based on customers needs and given information. Maintains composure in handling large volume of incoming calls and scheduling. Ability to prioritize and assess urgency levels.Using computer for word processingAccurate data inputUsing equipment consistent with industry standards (credit card machine, 10-key, fax, copier, etc.)Warmly welcome customers into the dealership and introduce them to their service advisor.Ability to handle transactions as needed once services renderedWorking Effectively With OthersSpeaks enthusiastically, clearly, concisely, and effectively.Builds productive working relationships, consults with others as necessary.Has an approachable, positive, and enthusiastic style; fosters open communication through active listening.Promotes cooperation and teamwork through actions.Maintains courteous and professional relationships in all situations with customers and employees.Effectively handles upset customers and promptly routes to appropriate manager.Values knowledge and development for long term growth within the company.Identifies opportunities for process improvement.DUTIES AND RESPONSIBILITIES (continued)Participates in departmental and company-wide meeting preparation.Maintains knowledge of employee department assignments, job functions and schedules. Supply orders and storage maintenancePerforms general clerical duties as needed.Responsible for other projects as assigned and/or as required.EDUCATION REQUIREMENTSHigh School degree or equivalent preferred EXPERIENCEOne year of high volume switch board and dealership experience preferredPHYSICAL REQUIREMENTSWalkingSittingLight liftingWORKING CONDITIONSNoiseOccasional exhaust fumesPublic interactions within Covid guidelines

Keywords: Marysville Toyota, Everett , Service Receptionist, Other , Everett, Washington

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