Epic Revenue/Tapestry Supervisor

Company: Optum
Location: Everett
Posted on: May 14, 2022

Job Description:

JOB SUMMARY: Supervises team of Revenue and Tapestry Epic analysts and participates fully in the Epic project team; will become the key subject matter expert and act as the liaison between clinics and the project team. Will perform at the highest technical level of all phases of EPIC application systems analysis, workflow analysis, build and testing. Responsible for leading projects and optimization of initiatives.ESSENTIAL DUTIES & RESPONSIBILITIES: The duties listed below are intended only as illustrations of the various types of work that may be performed. - The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.QUALIFICATIONSCertifications: Epic Revenue or Tapestry certification required.Experience: Minimum of five to seven years Epic experience preferred. - Three to five years working with billing or Tapestry systems preferred. Supervisory experience preferred.30% - - Epic System BuildResponsible for core system build and on-going maintenanceDefine system setup requirementsDocument system setupParticipate in system design processDocument current clinic flowsWork with all levels of system users to determine system setup needs and modificationsParticipate in upgrades and special updatesTrack system enhancement requestsWork with Epic technical staff and implementers to resolve application issuesLearn Epic technology and perform many system maintenance tasks such as system imports, basic reporting and system configurationWorks closely with teamComplete and keep Epic Certification(s) currentEnsure system build is done in adherence with standard policesCollect and transform large quantities of information into meaningful business requirementsDevelop and modify requirements documentation for the design and implementation of the Epic systemCritically evaluate information from various sourcesDistinguish user needs from business needs and partner with all teams in optimizing scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations70% Epic Supervisory Adhere to all EPIC and change control processesDevelop and utilize testing plans and scriptsAssist in the recommendation and development of policies related to the use of EpicEnsure changes communicated to team and impacted system users in a timely mannerTraining - Delegate tasks to trainers on all changes and new featuresTrain individuals or groups as neededAttend regular clinic meetings to improve user knowledge of the Epic systemUser Support - Provide customer service to all staff to support/troubleshoot application problemsManage troubleshooting and documentation of system issuesEnsure documentation of FAQ and common solutionsMeet or exceed customer service standardsProject ManagementAbility to document key tasks and milestones associated with new functionalityAbility to set and manage to timelinesAbility to prioritize and communicate potential barriers to successPartner with project managers to complete requirements documentation in accordance with project schedule.Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.Provide project management team with identified risks, concerns, and ambiguities discovered during the requirements phase; assist team in developing solutions.Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.Develop and execute project presentations.Participate in special projects as requiredLeadershipProvide training, direction and mentoring for associate and intermediate application analysts and/or other appropriate project team membersParticipate in selection of associate and intermediate application analysts, consultants, and/or other appropriate project team members.Identify opportunities for process improvements and provide analysis and propose change and communicate strategies.Duties listed below are integrated into all job functions:All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients.Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to feedback regarding performance from a supervisor.Performs all duties in a manner which promotes and supports the core values of Optum.Integrates Lean principles, practices and tools to improve operational efficiency, reduce costs and increase customer satisfaction.Frequently must follow written and oral instructions as well as complete routine tasks independently.Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements.Ensures confidentiality of patient information following HIPAA guidelines and Optum policies.Attends training to meet requirements of the job position and as needed or mandated by Optum policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations.Has regular and predictable attendance.Additional Requirements: UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Keywords: Optum, Everett , Epic Revenue/Tapestry Supervisor, Other , Everett, Washington