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Help Desk Support Specialist

Company: Hemmersbach Nordamerika
Location: Everett
Posted on: May 10, 2022

Job Description:

IT Onsite TechnicianBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your Tasks- Troubleshooting and configuring of Windows and Apple Mac PCs & Desktops.
- Provide walk-up support at corporate IT Kiosk environment.
- Provide desk-side support at client's location.
- Providing advance level of support for complex issues. with regards to End User Workspace hardware, software and applications.
- Installing, upgrading, supporting and troubleshooting End User Workspace Hardware.
- Troubleshooting and configuring of Microsoft Windows Network and authorized desktop software / applications.
- Knowledgeable in managing the following:
- Barcode Scanners (Complexity: Light)
- Inventory Receipt and Storage.
- Configuration.
- Deployment on-site as requested by Manufacturing/Production Systems Teams.- LaserJet/Label Printers (Complexity: Medium)
- Inventory Receipt and Hardware Storage (Printer, Ink, Paper, Labels.)
- Configuration and Network Connection.
- Troubleshooting Network Connectivity Issues.
- Dedicated Clients (Laptop or Tablet) (Complexity: High)
- Inventory Receipt and Hardware Storage.
- Configuration as per client's IT Security Protocols.
- Routine Maintenance (OS Patch Install, Troubleshooting)
Our Requirements- Minimum 5 years PC repair experience.
- CompTIA A+ certification or relevant industry experience in lieu of certification.
- Familiarity with virtual, MDM, VPN environments.
- Familiarity with Data Backup principles.
- Basic knowledge of server/client operations in domain. environment including active directory.
- Knowledge of TCP/IP standards and networking architecture.
- Windows O.S. and Apple MAC experience required.
- Basic knowledge on handing Network Switches, patch panel, Server rack, Routers, Access Points, ISP devices.
- Problem solving, orientation and ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Previous experience in the delivery of IT support services, ideally as an IT Technical Engineer/Technician.Your Benefits

  • A highly regarded team member within an exponentially growing international IT company exciting projects and challenges daily and with autonomy.
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team.
  • Direct and informal communication even at management level.
  • Career Opportunities: Great possibilities for professional, personal, and language training.
  • Buddy program to make sure you have an amazing start, a welcome pack included.
  • A support package that includes: medical coverage, Dental & Vision coverage, Life Insurance, Short & Long Term disability insurance, 401K, PTO.A company that is not only continuously commercially successful but also provides a sense of purpose.
    • Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
      • Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don't just give them shelters. We turn their shelters into homes.

Keywords: Hemmersbach Nordamerika, Everett , Help Desk Support Specialist, Other , Everett, Washington

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