Defective & Back Stock Coordinator

Company: Ace Hardware
Location: Wenatchee
Posted on: May 9, 2022

Job Description:

Job Description

Reports to: Supervisors, Assistant Manager and Store Manager Direct Reports: None Position Philosophy The duties of the Defective & Back Stock Coordinator position are to be performed by demonstrating and encouraging Stan's Merry Mart's core values. The defective and back stock coordinator is responsible for all functions and paperwork related to processing defective returns with vendors as well daily operations and organization of the basement and back stock areas. This position operates machinery including pallet jacks and forklift in a safe and proper manner. The employee must maximize sales potential through effective and proper procedures for returning all products deemed defective in the store including verifying product defects and customer dissatisfaction. The defective and back stock coordinator must also keep the basement and other back stock areas neat and organized. This position is responsible with helping in maintaining cleanliness of back stock areas including basement and backrooms. Essential Duties and Responsibilities: --- Verifying all defective product for the store, inspecting for issues, damage, and quality. --- Reports any discrepancies to Freight Receiver, Managers and Buyer(s) to rectify problems, such as damages, or nonconformance to specifications from vendors. --- Works closely with the freight receiver and inventory manager to make arrangements or to issue instructions for shipping of defective materials back to vendors or proper disposal of items. --- Work with vendors via phone and email to correct department to obtain credit and return product to vendor. --- Delivers or routes products to appropriate shipping locations. --- Attends all applicable trainings, and be able to use or be certified in use of appropriate equipment (including forklifts, pallet jacks, baler, etc.) needed for store or facility. --- Maintains courteous relationships with drivers and vendors. --- Follows Stan's standards as they pertain to defective practices. --- Follows and complies with all applicable health and sanitation procedures and adheres to safe work practices. --- Operates all equipment in a safe and proper manner. --- Drive the truck to various locations as needed. --- Other related duties as assigned. Required Knowledge Skills and Abilities: --- High school diploma or equivalent and 1-2 years prior receiving experience; or an acceptable combination of education and experience. --- Ability to prioritize and multi-task. --- Ability to work independently yet have excellent interpersonal skills and the ability to communicate effectively with other team members and Store leadership. --- Knowledgeably communicate with service vendors via phone and email. --- Ability to understand proper retail practices. --- Ability to perform simple math operations (addition, subtraction, multiplication, and division). --- Basic computer knowledge. Physical Demands: --- Tolerate inside/ outside temperatures (heat/cold) --- Stooping and bending --- Pulling palletized product up to 1000 lbs. --- Ability to operate all necessary equipment. --- Unload trucks --- Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 30 lbs repeatedly throughout the shift; at times, product weight may reach 50 lbs. Requires the ability to move heavy product with assistance.

Keywords: Ace Hardware, Everett , Defective & Back Stock Coordinator, Other , Wenatchee, Washington