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Information & Referral Specialist

Company: Volunteers Of America Inc
Location: Everett
Posted on: January 15, 2022

Job Description:

WE OFFER:COMPETITIVE SALARYUP TO 200 PAID TIME OFF HOURS PER YEARMEDICAL, VISION & DENTAL BENEFITSLIFE INSURANCE403(B) RETIREMENTEMPLOYEE ASSISTANCE PROGRAM and more---.At Volunteers of America Western Washington, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We are dedicated to promoting an inclusive environment where all people feel accepted and valued.General Function:

  • Responsible for providing information, referral and follow-up for telephone callers concerning available community services and resources that are appropriate to callers' needs for the North Sound Region.
  • Maintains accurate records, assists in seeking out information, assists in reviewing, developing and indexing pertinent community information, and performs outreach and community building as needed.
  • Responsible for completing Snohomish County Coordinated Entry (housing) intake assessments.
  • Assists in the training and on-boarding of new staff, to help form a stronger more unified team.
  • Completes other duties as assigned to assist in the overall function of the program.#Voaww1
    • Associate degree or 1-2 years of experience in a related field
    • Excellent written and oral communication skills
    • Ability to deal effectively with the public both over the phone and in-person
    • Experience in multi-tasking, specifically with computer programs while engaging in a call
    • Ability to gather and organize information
    • Working knowledge of computers and Microsoft office products, including Word, Excel, Access and Outlook, required
    • Self-starter and ability to work with little or no supervision
    • Previous call center experience preferred
    • Flexible with respect to scheduling. Weekends, holidays, evenings and graveyard shifts may be required during surge staffing/disaster eventsImportant Note: As stated in Governor's Proclamation 21-14 and its amendments, all employees working in the organizations that have contracts with the Department of Health or the Department of Social and Health Services are required to be fully vaccinated against COVID-19 on or before October 18, 2021. Proof of vaccination will be verified by the Office of Human Resources after an employment offer has been extended and accepted. Please reach out to the Office of Human Resources at HR@voaww.org if you need information on a medical or religious accommodation.
      • Proof of Vaccination is required if you are applying for a position in the following VOAWW programs: Disability Services, ECEAP services, Behavioral Health, North Sound 211, Carl Gipson Center, and Dispute Resolution Services.
      • Proof of Vaccination is required if you are applying for a position in all other programs by January 4th.

Keywords: Volunteers Of America Inc, Everett , Information & Referral Specialist, Other , Everett, Washington

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