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Mediation Intake Counselor

Company: Volunteers Of America Inc
Location: Everett
Posted on: January 11, 2022

Job Description:

GENERAL FUNCTION;
Serve as the initial contact for Dispute Resolution Center (DRC) clients including answering phones, providing information/referral services, conciliating disputes, and setting up mediation cases. The counselor will use active listening techniques and conflict resolution skills to empower callers. Mediate cases as assigned.
Spanish Bilingual strongly encouraged
This is a full-time in-person position located at the Everett office
PRINCIPAL ACTIVITIES:
Answering live phone calls whenever possible, providing information to clients about DRC services in a timely and responsive manner.
Set up and open for family and community disputes (other case types when needed) in caseload manager.
Process payments, refunds, and credit card decline.
Enter and maintain accurate and timely data in the DRC database including logging calls, client payments, client contact information, and appropriate case notes.
Use conflict resolution skills to conciliate disputes and/or prepare clients for mediation.
Make reminder calls to clients and mediators the day prior to a scheduled mediation.
Respond and process requests for brochures.
Execute mail pick-up, drop-off, and distribution.
Greet visitors and handle walk-in visitors.
Stock forms in mediation rooms and file cabinets.
Mediate cases as assigned.
Other duties that relate to the DRC as assigned.
PHYSICAL DEMANDS/WORKING CONDITIONS: The physical demands here are representative of those that must be met by an employee in a business office environment to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to read, speak, stand, walk, sit and use a computer keyboard and monitor.
Must be able to see and use a computer, and able to hear well enough to communicate with co-workers and residents/clients.
Must be able to reach above the head and perform repetitive movements
EFFECT ON END RESULT:
Contribute to meeting and enhancing program goals and objections
#Voaww1
QUALIFICATIONS:
Associate degree or equivalent. Experience in conflict resolution is strongly preferred. Excellent Computer skills, organized, customer-service oriented, professional individual with excellent written and oral communication skills. Ability to work well within a team. Ability to prioritize a high workload. Bi-lingual, Spanish speaking, helpful .
This is a full-time in-person position located at the Everett office
COVID-19 Vaccination :
Per the WA state governor's COVID-19 vaccination Proclamations, all employees are required to be fully vaccinated on and after October 18, 2021. The Proof of vaccination or approved ADA (Americans with Disability Act) Accommodation request based on medical or sincerely held religious beliefs is a condition of employment.

Keywords: Volunteers Of America Inc, Everett , Mediation Intake Counselor, Other , Everett, Washington

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