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Epic Revenue Cycle System Supervisor

Company: Optum
Location: Everett
Posted on: January 10, 2022

Job Description:

Position Summary:
Under minimal supervision, this position is responsible for the management and operation of the Optum PNW Epic Revenue Cycle systems f ocusing on the EPIC Practice Management applications (Cadence, Prelude, MyChart scheduling) . In that capacity, this position will provide leadership, coordination and training to ensure user objectives for system use are achieved. - The Supervisor will also provide technical expertise, direction and guidance to the team members and directly supervise team resources, while maintaining their own skills in order to successfully guide staff in the best outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Application Systems Support
Provides direction, training and technical expertise for all Application System Analysts. Plans, coordinates and supervises support and project activities related to assigned application systems.
Directly work with staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of staff.
Provide guidance and assistance to staff in the identification, research, and resolution of all Epic Revenue Cycle application problems.
Support hiring and onboarding of new teammates.
Maintain Heat and Issue Track ticket systems and ensure escalations as necessary.
Prepare and conduct annual performance appraisals, weekly one-on-one's, and six month peer reviews. Monitors skill development and performance of staff and provides mentoring as necessary.
Manage on-call schedules and provide training.
Attend administrative meetings, representing the team and our work.

Leads and Supports Team Responsibilities, including:
Epic System Build. Responsible for core system build and on-going maintenance.
Testing and Quality Assurance
Training
User Support
Project Management

Manager/Supervisor Support
Shared responsibilities with Manager and Supervisor including team and business priorities.
Attend and help prepare for team and Epic change control meetings.
Provide project management as needed
Provide feedback to management regarding application issues and enhancement

Duties listed below are integrated into all job functions:
All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients.
Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor.
Performs all duties in a manner which promotes and supports the Core Values and Compact of The Everett Clinic.
Integrates Lean principles, practices and tools to improve operational efficiency, reduce costs and increase customer satisfaction.
Frequently must follow written and oral instructions as well as complete routine tasks independently.
Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements.
Ensures confidentiality of patient information following HIPAA guidelines and Optum policies.
Attends training to meet requirements of the job position and as needed or mandated by Optum policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations.
Has regular and predictable attendance.

QUALIFICATIONS:

Education : Bachelor's degree in Computer Science or equivalent work experience.
Experience : - Minimum of four to five years' experience in the use of the featured vendor system or similar product in a healthcare environment. - Effectively worked as an Applications Analyst in a technical capacity in support of business processes. Minimum of two to three years of supervisory experience preferred.
Certificate/License : Epic Certification in at least 1 major Epic Module
Additional Requirements: UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Knowledge, Skills & Abilities : - Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.
Knowledge: Working knowledge of team function with proven supervisory skills. Working knowledge of workstation fundamentals and components. Knowledge and experience with PC operating systems. Previous experience working with healthcare-related systems. Extensive knowledge of practice management and/or EMR applications required. Experience in problem resolution and prioritization of work required
Skills: Strong analytical skills and the ability to clearly define requirements and develop specifications. Excellent communication, interpersonal and organizational skills required. High level of dependability and accuracy required.
Abilities: Ability to work independently and establish priorities. Demonstrated ability to lead small to medium size projects, providing project management, design and analysis in which specifications and delegation were part of the project. Ability to work well with other team members, networking personnel, computer operators and clinical personnel. Ability to think logically and communicate clearly both in writing and verbally. Must be able to handle multiple tasks at one time. Ability to work independently and establish priorities.

PHYSICAL AND MENTAL DEMANDS: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.
Physical Demands:
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, patients, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.
TYPICAL WORKING CONDITIONS: - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office conditions and noise level is usually quiet. - Interaction with others is busy, constant and occasionally interruptive. - Work may be demanding at times. - May require ability to work irregular hours.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CONTACT: - Physicians, staff, employees, patients, public and possibly vendors.
Job descriptions represent a general outline of job duties, functions and qualifications. - They are not intended to be comprehensive in nature. - In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.

Keywords: Optum, Everett , Epic Revenue Cycle System Supervisor, Other , Everett, Washington

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