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Order Processing Specialist

Company: Fortive
Location: Everett
Posted on: November 23, 2021

Job Description:

Learn more about our vaccination policy and COVID-19 response here . Operating Company: Fluke category: Sales & Customer Success location: Everett, Washington, United States Posting Date: Nov 8th 2021 Job Schedule (FT/PT): Full-time Job Level: Individual Contributor Requisition Number: FLU011113 Fluke is currently seeking an Order Processing Specialist to become the newest member of Fluke Direct Order Management Team located at the corporate headquarters in Everett, Washington. Responsibilities: The Order Management Specialist will be responsible for taking inbound calls from customers and providing them with Fluke's world-class level of service. This role will also involve entering sales order transactions both domestic and international.

  • Adhere to department performance goals and quality standards
  • Professionally answer inbound calls through a phone queue system
  • Accurately enter and process sales orders, quotations, and related transactions
  • Work cross functionally with sales, accounting, operations, and the extended supply chain team (internal customers)
  • Be able to work independently, while knowing how/when to handle or escalate critical issues
  • Continually maintain awareness of Fluke product offerings
  • Operate under Fortive's corporate compliance standards, values, and ethics
  • Other duties as assigned Qualifications:
    • High school diploma or GED
    • Two to three years of direct customer service experience in a team call center environment
    • Proficiency with Microsoft Office applications (Windows, Word, Outlook, Excel, Sharepoint)
    • Able to maintain punctual and consistent attendance; flexibility to stay late on critical month, quarter, and year end commitment dates
    • Able to sit in a workstation facing a computer for extended periods of time Preferred Qualifications and Desired Traits/Skills: --
      • Associates or Bachelor's degree preferred
      • Strong interpersonal, written and oral communication skills
      • Acute attention to detail
      • Ability to multi-task under pressure in a demanding environment
      • Prior experience with Oracle, Five9s, and/or Zendesk applications a plus
      • Experience working with government contract entities and applications (iRapt, WAWF, EWAM, SIRs) a plus
      • Team player who promotes a positive attitude Fortive is a provider of essential technologies for connected workflow solutions across a range of attractive end-markets. The company holds leading positions in intelligent operating solutions, precision technologies, and advanced healthcare solutions. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit: www.fortive.com . We all have a role in building a community where everyone belongs. Where you can speak your mind, be yourself, and feel supported. It's how we achieve more together - for each other, for our customers, and for the world. https://www.fortive.com/inclusion-diversity Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future . We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation ( www.fortive.com ), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. "The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation." Get tailored job recommendations based on your interests. For you. For us.
        For growth.
        We have the soul of a start-up, but the benefits and learning opportunities of a larger company. That means you can aspire high, matter more, and distinguish yourself through your contributions.--We are a place where people who share a drive and passion to make a personal difference can learn, grow, and achieve. Join Our Talent Community We will notify you about relevant positions, and keep you in mind whenever we have interesting opportunities. Come get them. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation.

Keywords: Fortive, Everett , Order Processing Specialist, Other , Everett, Washington

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