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Patient Care Coordinator - JHC

Company: Jamestown S'Klallam Tribe
Location: Sequim
Posted on: November 22, 2021

Job Description:

Jamestown Healing Clinic (JHC) is accepting applications for a full-time Patient Care Coordinator (PCC) to join our growing team! The JHC PCC is responsible for providing patient care coordination and customer service by completing a variety of functions in support of our patients utilizing our dental and medical services at the Jamestown Healing Clinic. This position requires a professional demeanor, excellent attendance, an understanding of general office receptionist duties, strong communication skills, and a strong desire to provide exceptional customer service to co-workers and JHC patients alike. Typical duties include answering telephones and routing calls, scheduling appointments, interacting with patients, collecting co-payments, and outstanding balances, posting payments, and verifying and updating insurance information. This position may also be responsible for a variety of clerical, financial, and administrative duties integral to the daily operations of the JHC. Jamestown S'Klallam Tribe has implemented COVID-19 safety measures to ensure the health and well-being of our employees, patients, Tribe, and vulnerable citizens of our community, which includes required masking regardless of vaccination status. All healthcare staff are required to be fully vaccinated and provide proof of vaccination prior to starting their first day of employment. About Jamestown Healing Clinic The Jamestown Healing Clinic (JHC) is a new integrated care clinic that will be opening Spring 2022. JHC will provide comprehensive patient care including an opioid treatment program, primary care, dental, substance abuse disorder counseling, and behavioral health. We believe a holistic service delivery approach is most effective at providing sustained recovery for those struggling with addiction. That's why in addition to offering substance abuse disorder treatment, we will also be offering a robust group of wrap-around services to best address the total needs of our patient population, such as child-watch, transportation and individualized care coordination. Learn more about our healing clinic at: Medication-Assisted Treatment Most clinic patients will receive a daily dose of medication for their Opioid Use Disorder (OUD) that will consist of either Methadone, Buprenorphine (Suboxone), or monthly Vivitrol. Primary Care All JHC patients will have access to comprehensive primary care services that may include episodic/acute visits, chronic disease management, and preventative care services. Dental Care Patients will also be able to utilize a variety of on-site evidence-based dental services to address acute dental concerns as well as preventative dental care. Individual & Group Mental/Behavioral Health & Substance Abuse Disorder Counseling Each patient will receive an individualized behavioral health and substance use disorder counseling care plan to help best support their unique recover needs. This may include 1:1 or group behavioral health counseling, psychiatric evaluation and medication management, as well as a wide variety of 1:1 or group SUD counseling offerings. On-Site Child Watch Services Our patients will be provided free childcare services for up to two (2) hours per day while the patient is receiving treatment on-site. Shuttle Transportation Services JHC will provide shuttle service transportation to patients residing in Jefferson or Clallam Counties who have no other transportation options. Why work for Jamestown S'Klallam Tribe? As a committed and collaborative partner in our community for over four decades, the Jamestown S'Klallam Tribe (JST) has continued to grow the areas of economic development, healthcare, natural resources, hospitality, cultural preservation, and the arts. Through our Resort Enterprises and Tribal Government, we are now the second largest employer in Clallam County, and provide a wide range of employment opportunities to our Tribal Citizens and community. Our employees are like extended family, and we believe in providing employee benefit programs and incentives that cultivate a positive and enriching work environment, and healthy lifestyle. We hope that each of our employees continue to honor our commitment to our community and to treat our patients and co-workers like family as well. As a Patient Care Coordinator, you will:

  • Quickly and accurately manage incoming calls from multi-line phone system including accurately composing and routing messages
  • Greet patients and visitors in a timely, professional, courteous, and friendly manner
  • Check patients in for their appointments quickly and accurately
  • Collect, verify, and input patient demographic data and insurance information
  • Schedule patient appointments accurately according to JHC procedures
  • Scan insurance cards into the electronic health record
  • Assist patients with general tasks (completing paperwork, forms, calling a taxi, etc.)
  • Accurately collect and post patient co-payments
  • Participate in clinic meetings
  • Cross train to fill in for other non-medical JHC positions, i.e., Child Watch What are the Required Qualifications for this position?
    • High School Diploma or equivalent
    • Two (2) years of customer service
    • Basic money handling/management, and office equipment experience
    • CPR/First Aide Certification or ability to complete employer provided training upon hire
    • Understands and adheres to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2)
    • Computer proficiency in Microsoft Suite
    • Exceptional interpersonal skills including effective verbal and written communication
    • Excellent organization skills and the ability to prioritize multiple tasks
    • Must be able to successfully pass criminal background investigation
    • Uphold all current vaccine requirements for employment What are the Preferred Qualifications for this position?
      • Associates Degree
      • Washington State Medical Assistant Certification eligibility for level A. C. E.
      • One (1) year of reception experience in a clinic setting
      • Knowledge of medical terminology and medical billing processes
      • Effective time management, decision-making, and problem-solving skills
      • American Indian/Alaska Native preferences apply.

Keywords: Jamestown S'Klallam Tribe, Everett , Patient Care Coordinator - JHC, Other , Sequim, Washington

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