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Senior Director Banking Operations

Company: Sound Financial Bancorp
Location: Sequim
Posted on: June 12, 2021

Job Description:

Sound Community Bank is looking for a proven leader in banking operations to join our team!

We are a great place to work!

At Sound Community Bank, we pride ourselves on taking as good care of our employees as we do our customers. We're about more than just the bottom line; we maintain a solid reputation as a quality employer.

We operate on the basis of teamwork, with all employees working toward the common goal of quality customer service. We strive to provide effective benefits and programs that allow employees to participate in the success of the bank. We are committed to becoming a learning organization, so that our employees can develop and enhance their skills with the understanding that employees will also accept responsibility for personal development.

We are a company that:

  • Values you as a person
  • Offers strong medical and dental benefits
  • Has generous incentive programs
  • Rewards creative thinking
  • Pays competitive salaries

We are interested in hiring top candidates who believe in quality customer service and will take responsibility for their own career path. If this is a work environment that appeals to you, please consider a job opportunity with our company.

Sound Community Bank is committed to providing a safe, warm, and welcoming place for all.

Diversity, Equity and Inclusion (DE&I) is important to us here at Sound Community Bank. For us, diversity means recognizing, respecting and valuing differences based on ethnicity, gender, color, age, race, religion, disability, national origin, and sexual orientation and identity. Beyond that, it also includes an infinite range of individual unique characteristics and experiences, such as communication style, career path, life experience, educational background, income level, marital status, military experience, parental status and other variables that influence personal perspectives. These life experiences and personal perspectives make us react and think differently, approach challenges and solve problems differently, make suggestions and decisions differently, and see different opportunities. Diversity, then, is also about diversity of thought. The Bank's goal is to create and sustain an actively inclusive community and culture to promote a welcoming and enriching environment for all.

Sound Community Bank Corporate Values

Our employees are our most important asset.

  • We act with integrity
  • We treat everyone with respect
  • We invest in our employees
  • We operate with flexibility and fun
  • We provide superior service

Results matter.

  • We achieve a fair return for all stakeholders
  • We use bank resources wisely
  • We focus on the achievement of company goals and objectives
  • We strive for constant improvement

Community is our heart.

  • We serve the needs of our communities
  • We make financial contributions
  • We volunteer
  • We encourage participation

Access and sustainability are critical.

  • We make things easy
  • We promote and foster sustainability through
  • Financial Stewardship
  • Excellence in the Workplace
  • Environmental Consciousness
  • Community Support


The Senior Director Banking Operations provides organizational leadership to the Branch Operations, Branch Support, Back Office Operations and Loan Servicing teams. Reporting to the Chief Operations Officer, the Senior Director Banking Operations is responsible for defining, leading, and implementing initiatives to support the Bank's strategic plan, focusing on the integration of technology to provide superior support and service to clients and employees.


Bachelor's degree in general business or finance degree; advanced degree, or Banking School preferred; 7-10 years' community bank experience in Bank Operations and Retail Operations. Skill competencies required include, but not limited to:

  • Thorough knowledge of bank operational functions, systems, procedures, various products and/or service.
  • Strong project management skills, with demonstrated ability to influence and execute strategic plans
  • Must have experience, proven ability, and a sense of urgency to identify and implement automation through technology, that results in efficiencies and/or measurable cost savings
  • Must have experience and desire to identify "best practices", create/improve procedures, policies and practices for the betterment of the Bank.
  • Excellent leadership, interpersonal, and relationship skills, including employee mentoring and development experience
  • Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience
  • Practices discretion, discernment, tact and subtly in handling highly confidential information.
  • Strong multi-tasking, organizational, and time-management skills
  • High proficiency with Microsoft Excel, Word, Outlook, PowerPoint, and Teams
  • Must have valid driver's license and access to an insured vehicle.
  • Must be able to work some nights and weekends.
  • Must be able to lift a minimum of 25 pounds.
  • Must have an overall understanding of Bank operations and regulatory compliance, including the Bank Secrecy Act.


Within Bank

The Senior Director Banking Operations reports to the Chief Operations Officer. The position has the VP Branch Support, VP Loan Servicing, and Branch Operations Managers as direct reports. The position also requires participation on assigned committees.

Outside Bank

The Senior Banking Director establishes and maintains relationships with industry influencers and key strategic partners.


Responsibility #1 Management of Support and Service Departments

  • Ensures the vision, mission, and objectives of the Strategic Plan are understood by the Support and Service teams to inspire accomplishment of goals.
  • Mentors and develops Support and Service teams including conducting regular check-ins, developing team and individual performance goals, assigning and monitoring accountabilities, and establishing priorities.
  • Serves as a point of escalation for issue resolution.
  • In conjunction with direct reports, confirms the Support and Service team responsibilities and functions are performed consistently, efficiently, effectively, and accurately. Also ensures compliance with all state and federal regulations, and internal company policies including but not limited to BSA/Anti-Money Laundering, Compliance Regulations, and Privacy.
  • Prepares, reviews, and verifies Department reporting for operational metrics and objectives status for management use.
  • Fosters an environment of compassionate accountability within Support and Service team.

Responsibility #2 Communication, Collaboration, and Project Management

  • Works collaboratively with management, as well as a variety of internal stakeholders, to ensure the Support and Service teams effectively support their needs and enables them to meet the growth objectives of our organization.
  • Proactively identifies and evaluates banking automation opportunities, trends, and strategies to streamline processes and enhance operations efficiencies. Leads or participates in a variety of projects designed to improve functions and processes.
  • Builds trust and strong relationships through consistent communication.

Managers are responsible for oversight of their department functions and direct reports. Equally important is the shared responsibility and accountability for the execution of bank-wide initiatives in collaboration with their direct Supervisor. Managers exhibit strong leadership skills critical to ensuring effective guidance of their direct and/or indirect reports, adding value and enhancing the effectiveness and success of the entire organization.

  • Location: This position has the option to be based in the Seattle/Tacoma area or on the Northern Olympic Peninsula

Sound Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

EEO is the Law

Keywords: Sound Financial Bancorp, Everett , Senior Director Banking Operations, Other , Sequim, Washington

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