IT - Interface Analyst

Company: Confluence Health
Location: Wenatchee
Posted on: June 8, 2021

Job Description:

Position Summary:
An Interface Analyst is responsible for the analysis, development, documentation, support and enhancements of communication between systems at Confluence. Analysts provide functional administration of Epic Bridges and Rhapsody interface engines including leveraging monitoring technologies to ensure that the overall health of our interfaces are maintained.

• On-Call: This position requires that this person be in an On-Call rotation.

Position Reports To: IT Network Service Manager

1. Leads process of bringing new interfaces to Confluence Health.
2. Design, implement and document new integrations with applications leveraging methods such as HL7, Web API and FTP.
3. Works with project management to design, provide estimates (cost/LoE), set and manage to timelines related to assigned tasks.
4. Leads process of upgrading and maintaining interfaces including major version upgrades, hardware upgrades and infrastructure changes.
5. Leads the support efforts for the applications solely supported by the Interface team (Interface Engine, FTP Services, Etc) including creating and responding to alerts and notifications
6. Review and work assigned Error work queues in a timely manner.
7. Track and react to alerts and notifications in a timely manner.
8. Provide system support for issues which cannot be resolved by solutions support staff.
9. Work with Applications Analysts, vendors and SME’s to isolate and resolve customer issues.
10. Investigate significant problems (log diving, reproducing issues, bug writing and tracking) and perform simple network traces and troubleshooting.
11. Leverages task tracking tools including ServiceNow, Sherlock and Nova to track progress on tasks, incidents changes and requests. 
12. Document FAQ’s and KB’s which can be leveraged by solutions teams to address common issues.
13. Adhere to all IT change control processes.
14. Ability to attend classes/seminars and completely certifications as assigned.  May require travel up to two weeks at a time.

• Bachelor’s degree in Computer Science, MIS or equivalent work experience
• 3+ years as an Interface Analyst, application analyst, development engineer or interface engineer preferably in a healthcare setting
• Epic Bridges Certification or ability to obtain within 3 months of hire.
• Knowledge of health care organizations and clinic work flow 
• Customer-first attitude and strong written and verbal communication skills
• Ability to work independently and in team environments
• Possess excellent oral, written and presentation skills

• Experience with Interface engines, Rhapsody or Corepoint preferred 
• Experience with HL7, X12 and FHIR preferred 
• Experience with Electronic Health Records, Epic or Cerner preferred 

• Walking - F
• Sitting/Standing - C
• Reaching: Shoulder Height - F
• Reaching: Above shoulder height - F
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - F
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - F
• Lifting: 25 pounds to 50 pounds - F
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - F
• Carrying: 25 pounds to 50 pounds - F
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - F
• Repetitive Movement - F

• Normal office environment which consists of sitting at a desk for long periods of time, talking on the telephone, or working on computers and paperwork.  This environment also consists of working in close proximity to co-workers.

• FLSA: Exempt
• Hourly/Salary: Salary

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - Yes
• Hazardous Substances - No
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - Not specified
• Noise - Not specified
• Ionizing/Non-Ionizing Radiation - Not specified
• Infectious Diseases - Not specified

Keywords: Confluence Health, Everett , IT - Interface Analyst, Other , Wenatchee, Washington