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Document Management Technician - Entry- Level

Company: First Fed
Location: Port Angeles
Posted on: June 8, 2021

Job Description:

As a community bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and its important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.

Position purpose:

Perform duties related to bank document management functions and item processing ensuring data integrity and mitigating monetary losses.

Essential Functions:

  • Accurately perform all duties related to document management functions and processes.
  • Perform all assigned duties related to item processing to support internal and external customers in scanning and balancing.
  • Process incoming and outgoing mail, including various courier services and delivery channels.
  • Fulfill supply orders across the association, including monitoring of inventory.
  • Follow procedures to protect First Federal from incurring losses.
  • Work with other departments to balance necessary general ledger and customer accounts.
  • Carry out all duties related to check capture functions.
  • Uphold First Federals Customer First commitment to provide excellent customer service. Share in the cross-selling of First Federals products and services.
  • Develop/maintain working knowledge of First Federal products, policies/assigned procedures and assigned systems, as well as various banking industry programs).
  • Perform other duties as assigned.
Requirements:
  • High School Graduate or equivalent
  • Document Management Technician I typically requires one (1) year of experience in a customer service role.
  • Document Management Technician II typically requires two (2) years of experience in the department and may have other responsibilities of a more complex nature.
  • Document Management Technician III typically requires two (2) or more years department experience and had the ability to handle more complex assignments. Assist supervisor by supporting training of new Document Management Technicians. May serve as Team Lead and back-up for supervisor when supervisor is absent from the worksite.

Additional qualifications:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills
  • Ability to work effectively, both independently and in a team environment.
  • Strong organizational and problem-solving skills (problem-solving is not a DM Tech 1 expectation)
  • Strong 10-key and accurate data entry skills.
  • Basic computer skills including MS Office software (Excel, Word, Outlook)
  • A valid Driver License is required.

Physical Requirements:

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines, folding machines, scanners, postage equipment, company vehicle and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person, electronically and on telephones. Work activities involve combinations of sitting/standing for extended periods. The work requires the ability to pick up and transport boxes and packages up to 40 pounds.

Experience

Required
  • 1 year(s): typically requires one (1) year of experience in a customer service role.

Education

Required
  • High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: First Fed, Everett , Document Management Technician - Entry- Level, Other , Port Angeles, Washington

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