Interact with customers and donors in a courteous and
professional manner, resolving problems, providing information,
cashiering and performing other customer service actions.
Assist customers and donors in a timely and courteous manner by
answering questions, resolving problems, processing refunds,
applying discounts, monitoring merchandise on "hold" and checking
bags and packages. Models high level of customer service.
Answer store phones, and make intercom announcements and
communicates through telephone and wireless audio systems.
Operates POS system: handles cash, checks, and credit card
transactions, closing out cash drawer and balancing all
Monitor the level of customer service on all cash registers
calling for backup when needed. Monitor employee break schedule,
documenting break time and return.
Maintain "Lost and Found" log, ensuring that items are entered
correctly and valuables are tagged and put in vault.
Maintain a clean work environment.
Demonstrate safe work practices through awareness and
observation in support of a safety culture; reports any potential
hazards or accidents.
Build and maintain internal and external customer
Contribute to team effort by accomplishing related results as
Perform other duties as assigned.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The essential functions
listed are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Minimum Job Requirements:
Education: High School Diploma or Equivalent
Experience: 1 year retail experience
Specific Skills/Knowledge/Licenses: None
Essential Physical Abilities:
Lifting and carrying 30 - 40 pounds; Developed fine motor
control (grasp, handle, manipulate objects with fingers;
Standing for long periods of time; Frequent bending, kneeling,
reaching, stooping, squatting, pushing; climbing ladders; Able to
travel across a variety of surfaces (stairs, ramps, uneven
Essential Mental/Sensory Abilities:
Communicating with the public
Organizing, sorting, categorizing, counting, adding,
Creating written communication, clear verbal and written.
Completing written orders
Retail store environment, temperature varies, loud noises,
occasional crowds, exposure to dust.