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Customer Service Associate

Company: Goodwill Seattle
Location: Everett
Posted on: June 8, 2021

Job Description:

Job Summary

Interact with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions.

Essential Functions:

Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on "hold" and checking bags and packages. Models high level of customer service.

Answer store phones, and make intercom announcements and communicates through telephone and wireless audio systems.

Operates POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions.

Monitor the level of customer service on all cash registers calling for backup when needed. Monitor employee break schedule, documenting break time and return.

Maintain "Lost and Found" log, ensuring that items are entered correctly and valuables are tagged and put in vault.

Maintain a clean work environment.

Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.

Build and maintain internal and external customer satisfaction.

Contribute to team effort by accomplishing related results as needed.

Perform other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Job Requirements:

Education: High School Diploma or Equivalent

Experience: 1 year retail experience

Specific Skills/Knowledge/Licenses: None

Essential Physical Abilities:

Lifting and carrying 30 - 40 pounds; Developed fine motor control (grasp, handle, manipulate objects with fingers;

Standing for long periods of time; Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; Able to travel across a variety of surfaces (stairs, ramps, uneven terrain)

Essential Mental/Sensory Abilities:

Communicating with the public

Problem Solving

Organizing, sorting, categorizing, counting, adding, subtracting,

Interpreting data

Creating written communication, clear verbal and written.

Completing written orders

Working Conditions:

Retail store environment, temperature varies, loud noises, occasional crowds, exposure to dust.

Keywords: Goodwill Seattle, Everett , Customer Service Associate, Other , Everett, Washington

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