Clinic Support Team Member II

Company: Jamestown SKlallam Tribe
Location: Sequim
Posted on: June 8, 2021

Job Description:

Jamestown Family Health Clinic (JFHC) is seeking a full-time Clinical Support Team Member II to join their team! The Clinical Support Team Member II is customer-focused and ensures patient confidentiality while performing services that support patient care. This position is responsible for processing referrals and patient appointments, scanning and indexing documents, and maintains patient health information according to HIPPA guidelines, CMS regulations, and all other JFHC Policies, contracts and agreements. Our top candidate will be customer service driven, detail oriented, and have previous EPIC experience.

Why work for Jamestown S'Klallam Tribe?

As a committed and collaborative partner in our community for over four decades, the Jamestown S'Klallam Tribe (JST) has continued to grow the areas of economic development, healthcare, natural resources, hospitality, cultural preservation, and the arts. Through our Resort Enterprises and Tribal Government, we are now the second largest employer in Clallam County, and provide a wide range of employment opportunities to our Tribal Citizens and community.

Our employees are like extended family, and we believe in providing employee benefit programs and incentives that cultivate a positive and enriching work environment, and healthy lifestyle. We hope that each of our employees continue to honor our commitment to our community and to treat our guests like family as well.

If you would like to become a part of our team, check out this position's job details below, and apply today! Make sure to include current email and phone contacts for all provided professional and personal references in your application.

As a Clinical Support Team Member II, you will:

Process Medical Record Releases in and out of the Clinic Scan and commit all clinic documents to charts Review, sort and forward incoming e-faxes to Care Teams Process Patient referrals for specialty care and tests Tracking and follow-up of referrals Check-in patients arriving for appointments Schedule patient appointments Registration pre-visit work queues Prepare and send Results Letters to patients Take phone calls from patients and other medical providers Answer questions and provide information according to Clinic Policies Communicate effectively with other areas of the clinic Keep the Clinic informed of changes in local health care impacting JFHC Providers and patients Process Prior Authorizations needed for patient services and pharmacy Register new patients in the Electronic Health Record system

What are the Required Qualifications for this position?

High School Diploma or equivalent required, Associates Degree preferred Minimum of one (1) year experience in a health care setting Knowledge of basic medical terminology Prior customer service experience required Experience using common office machines including copiers, fax and scanners Computer proficiency in Microsoft Suites Exceptional interpersonal skills including effective verbal and written communication Ability to adhere to all clinic policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance Knowledge of types and names of common prescription medications Knowledge of primary care services and the local health care system Valid Washington State Drivers License Must be able to successfully pass criminal background investigation

What are the Preferred Qualifications for this position?

Prefer previous experience with multi-line telephone systems Knowledge of office administrative operations, including personnel management, and compliance Excellent organization skills and the ability to prioritize multiple tasks Effective time management, decision-making, and problem-solving skills Demonstrate initiative, work independently with little supervision American Indian/Alaska Native preferences apply

Keywords: Jamestown SKlallam Tribe, Everett , Clinic Support Team Member II, Other , Sequim, Washington