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Hotel Guest Service Representative

Company: BMI Hospitality Management
Location: Everett
Posted on: June 6, 2021

Job Description:

Do you want to work for a great company with competitive benefits and salary? The Hampton Inn Everett is looking to hire a friendly and professional Guest Service Representative. If you think you'd be a great addition to our team, please apply!

The ideal candidate will likely have at least 1 year of experience in a hotel front office guest service environment, demonstrate initiative and be someone who has a reputation for delivering great service. In return, the Hampton Inn will give you a competitive salary and an excellent benefits package, as well as opportunities to learn new skills and grow your career.

Benefits:

  • Medical, dental, and vision offered after a qualification period
  • Vacation time accrued based on hours worked
  • Competitive bonus structure - potential to earn $125 in bonuses per week
  • Employee discounts at Hilton hotels worldwide
  • Washington State Paid Sick Leave
  • Free parking

Job Description:

  • Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
  • Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
  • Controls and records financial transactions a front desk
  • Maintains good customer relations by staying informed of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
  • Maintains a friendly, cheerful, and courteous demeanor always
  • Performs other duties as assigned, requested, or deemed necessary by management
  • Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations
  • Aids other associates and departments to contribute to the best overall performance of the department and the hotel
  • Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:

  • Strong Computer skills, including Microsoft Office
  • Ability to type 40+wpm
  • Able to learn new web applications
  • At least one year of experience in hotel customer service or accounting preferred
  • Strong work ethic
  • Able to stand for extended periods of time
  • Able to lift up-to 20 lbs.
  • Must be able to work weekends and holidays

Keywords: BMI Hospitality Management, Everett , Hotel Guest Service Representative, Other , Everett, Washington

Click here to apply!

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