Posted on: May 3, 2021
Catholic Housing Services believes everyone
deserves the right to a safe, affordable place to call home.
Inspired by this vision, CHS develops, owns and manages affordable housing
programs for low-income families and individuals; currently
including 2,100 units of housing in 50 different buildings across
Western Washington. We provide supportive services for people who
have experienced homelessness, low income seniors, farm worker
families, and those who have special physical and mental
Catholic Community Services and Catholic Housing
Services work together in partnership to provide permanent
supportive housing to individuals and families who have experienced
homelessness in King County. We believe that everyone deserves a
safe, affordable place to call home. We understand that people
experiencing homelessnesscometo us with complex histories, and that
it takes a highly collaborative, creative team to help end the
cycle of homelessness permanently. Grounded in this philosophy, the
CHS Property Manager provides leadership and vision to a
multi-disciplinary cross-agency team that works together to
creatively support each individual or family in our
Managers at each site provides assistance in the property
management activities on site, and coordinate with the maintenance
team for service to their buildings. This is a full -time position that provides
administrative functions at the location(s) described above. The
Assistant Property Manager is responsible for assisting the
property manager in the day-to-day administrative operations,
including the lease-up of new tenants and recertification of
current tenants, turnover of units, maintenance and building
operations, processing accounts payables, accepting rent, and
participating as a member of the management team.He/she will seek
to provide tenants with a safe, positive and healthy living
As this is a Service rich
housing program, close coordination, communication and cooperation
with the CCS Program Director is required in the day-to-day
operations of the building, tenant interactions and program
- The Assistant Property Manager
is a growth position with mentorship from and support to the
Property Manager. To that end, leadership skills are expected to be
developed and evolving with a path to providing management of the
property in the absence of the property manager.
- Complete daily/weekly office
and maintenance checklists, schedules and assignments. Monitor
progress of work assignments.
- Promote a healthy
team-oriented work environment, focused on quality, job performance
and exceptional customer service through support, effective
leadership and positive reinforcement.
- Ensure staff compliance and
consistency with regard to company policies and procedures,
industry regulations, and safety practices.
- Attendance is an essential job
- Maintain a
high degree of morale at all times and serve as a role model for
- Collaborate with
the Property Manager and CCS Program staff to respond to staff
issues that impact residents
- Ensure timely
and accurate income certifications
- Conduct tenant
recertification annually and interim re-certifications as needed.
Assist tenants through the recertification process to ensure
compliance with funder requirements.
- Serve as a
contact with funders and monitoring agencies in the absence of the
Property Manager. Adhere to the Tenant Selection Plan for admitting
new residents. Prepare new leases and landlord documents for
applicants, complete move in process including lease signing and
move in inspection/orientation process.
- Ensure that
all lease documentation meets the contract obligations and
regulations of various applicable funders.
compliance with federal housing standards and fair housing
resident relations with tact, diplomacy and courteous
communications. Respond promptly to resident complaints, concerns
and requests. Under the direction of the Property Manager, meet
with residents to discuss infractions of lease and community rules.
Enforce company policies and community rules with consistency and
- Ensure that all administrative
paperwork is accurate, complete and submitted on a timely basis,
including move-in/new lease packages, final deposit accounting
statements and A/P.
- Prepare, implement and
recommend procedures and systems within company guidelines to
ensure orderly, efficient workflow. Ensure distribution of all
company or community-issued notices (HR, emergency info, safety
team, policy changes)
- Maintain records on all
aspects of management activity and submit required documents and
reports, as necessary.
- Ensure service requests and
community repairs are scheduled and completed on a timely basis.
Resident service requests are expected to be completed within 48
hours from the time of request.
- Ensure that rent ready
apartments are available within maintenance operation standards and
the quality of work meets or exceeds standards through regular
- Monitor maintenance,
construction and renovation projects to ensure quality and
- Function as a Leader in times
of emergency for the community. Ensure proper response and handling
of all community emergencies with staff, residents, buildings, etc.
within company guidelines to minimize liabilities such as criminal
activity, employee/resident injuries, fires, floods, earthquakes,
- Walk and inspect property on a
regular basis to ensure the property is clean and welcoming for
current and prospective residents. Maintain positive building
security and systems.
- Coordinate and participate in
annual and monthly health, safety and pest inspections for
- Follow Eviction Prevention
policies and procedures in relation to issuing resident notices and
ensuring compliance with community rules and rent payment
- Answer all incoming calls;
answer routine questions regarding the program, mail information to
interested applicants, and route appropriate messages for Property
- Sort and distribute incoming
mail, process invoices as directed
- Other duties as
financial processes, which include assisting in creating and
monitoring budgets, collecting rent, and vendor/contractor
- Collect tenant rents, fees and
security deposits.Prepare and make all bank deposits in a timely
- Maintain rent roll and all
tenant financial information in the Boston Post software program
accurately and in real time.
- Reconcile with subsidizing
agencies for monthly subsidies and vacancy losses.
- Collect and prepare financial
supporting documents and work with the CHS accounting staff to
assure a correct audit trail.
- Under the direction of the
property manager, coordinate the purchase of necessary equipment
and supplies for office and maintenance needs. Plan for and utilize
community resources, equipment and supplies
- Complete processing of
invoices in a timely manner. Review and manage all expenses weekly
to maintain within budgeted guidelines. Track financials and work
with vendors on billing and service issues.
- Review monthly financial
results of property versus Budget and Year-to-date results each
month. Complete monthly Variance Reporting Analysis.
- While maintaining a building
operations perspective, work with supportive services team to
bridge operations and services functions to effectively support the
resident and the building.
- Manage crisis situations
involving alcohol/drugs, mental health and medical services during
times when services staff are not in the building or are
administrative support to the Program Manager to assure that
program fulfills grant and contract performance and reporting
requirements.Coordinate with Supportive Services in accordance with
the Operating policies
in, support regularly scheduled meetings with the Program Team,
utilizing the written agenda format, and closely operate in
accordance with established MOU for Permanent Supportive
- Observe/follow guidelines on
confidentiality rights of residents and respect of
- Maintain accurate record of
hours worked and turn in timesheets on schedule.
- Attend trainings required of
- Perform other job-related
duties as assigned.
This position requires the
employee to work in an environment where there may be exposure to
blood, other bodily fluids, potentially infectious or hazardous
substances, chemicals, dust, noise and odors. Working conditions
may include frequent interruptions, sharing workspace with
colleagues, working alone, flexibility in scheduling, extensive
computer use, and interactions with individuals who may be angry
and/or dealing with mental health and substance abuse
- One to two years Property
Management experience including familiarity with basic
- Proficient computer skills,
competency with Microsoft Word, Excel and Outlook, and ability to
utilize a property management software program.
- Ability to work independently,
organize, prioritize and follow through to the completion of
- Ability to communicate
effectively verbally and in writing.
- Ability to work with people
who may have issues related substance addiction, physical and
mental health problems, and who may be in need of social living
- Demonstrate attitudes,
knowledge and skills to deliver culturally competent services and
work effectively in multi-cultural situations, as well as a
commitment to working with people who are homeless.
- Support the mission, beliefs
and values of Catholic Community Services and Catholic Housing
- Must possess and maintain a
valid Washington drivers license, insurance and dependable
- Ability to pass a background
check prior to employment.
- Working knowledge of
Washingtons landlord-tenant law and federal fair housing
- Self-motivated with a high
level of positive energy.
- Excellent communication and
- High school education or
- Section 42, Tax Credit or
other Affordable Housing experience: 1 year (Preferred)
- Prefer two
years of industry experience.
- Management: 1 year
- Experience with Boston Post
property management software.
Keywords: CCSWW, Everett , Assistant, Other , Everett, Washington
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