Intermodal Logistics Specialist

Company: NFI Industries
Location: Everett
Posted on: May 3, 2021

Job Description:

The Intermodal Logistics Specialist effectively coordinates the dedicated fleet by maximizing driver and equipment utilization while exceeding the customer's expectations for service.

Essential Duties & Responsibilities:

* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations * Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions. * Manage, monitor, and report order acceptance, order maintenance, and accessorial management by email, and phone. * Communicate with shipper and consignee contacts regarding exception notification and problem resolution. * Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Sales, and Accounting to address and resolve single load concerns in a timely manner. * Determine which accessorial charges can be billed and follow the company process to the successful conclusion, minimizing disputes, assisting in collections, and working with Account Managers on solutions to reduce accessorial charges. * Establish and maintain long-lasting, sustainable relationships with dray partners. Ensure goals are aligned to provide the best options to shippers. * Duties, responsibilities, and activities may be assigned or changed from time to time.

Requirements:

* Bachelor's degree or equivalent experience preferred. * Must display an upbeat and positive attitude. * Excellent verbal and written communication skills. * Ability to build relationships quickly. * Strong negotiation and problem-solving capabilities.

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement w

Keywords: NFI Industries, Everett , Intermodal Logistics Specialist, Other , Everett, Washington