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Coordinator

Company: Mr. Electric of Lynnwood
Location: Everett
Posted on: May 3, 2021

Job Description:

The basics of what a Mr. Electric Service Coordinator does...

  • Coordinates customer and client solutions promptly, professionally, courteously and seamlessly
  • Schedules jobs productively and profitably, keeping "windshield time" and supply runs to an absolute minimum
  • Facilitates needed information from the office to the field and from the field to the office so that nothing is missed
  • Obtains deposits, payments and "turn-in" from field and promptly expedites to accounting
  • Puts together daily and weekly schedule and dispatch plan and upon approval dispatches to the electricians and ensures that all customers are reminded in advance to avoid any unnecessary costly trips and missed connections
  • Ensures a constant flow of leads through social networking, assisting management with review follow-ups, digital marketing and website support, as well as referral resources
  • Works with technicians follow up on all bids until the project is booked and scheduled
  • Makes full use of Service Titan and other needed technology for scheduling, tracking and KPI reports for the field
  • Resolves customer service issues effectively, building relationships; thus averting complaints and negative reviews
  • Provide administrative and operational support for projects and clients, as directed by management
  • Ensures that positive reviews and earned, requested and obtained
Needed or desired skills & characteristics...

  • A team builder and a team player, with no toleration for back-biting or negativity
  • Scheduling, dispatching, service coordination, especially with an electrical service company
  • Very proficient and accurate with numbers with ability to select profitable jobs
  • Moderate to advanced skills in Word, Excel, Outlook and a variety of software applications;
  • Rapidly becomes an expert on Service Titan and other company programs
  • Highly organized, with the ability to calmly and proficiently handle several things at once
  • Good judgment, discretion and initiative; ability to keep the right things confidential
  • Loyal to management and serves technicians, customers, clients and associates with integrity
  • Plays above the line (holding oneself accountable and not blaming others)*
  • Flexibility to adjust schedules constantly to meet changing needs and the unexpected
  • Persuasive, friendly, empathetic and professional on the phone, booking 90% of calls for service = advantage customer
Benefits
  • 75% Medical, Dental and Vision coverage for employee, Paid Holidays, PTO, 401k and a FUN place to work!

Notice

Mr. ElectricLLC is the franchisor of the Mr. Electric franchised system. Each Mr. Electric franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. ElectricLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Electric franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (Franchisor) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisees employees; (2) supervise and control franchisees employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Keywords: Mr. Electric of Lynnwood, Everett , Coordinator, Other , Everett, Washington

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