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L&I Medical Program Specialist 2- Everett WA

Company: Washington State
Location: everett
Posted on: May 3, 2021

Job Description:


Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

Washington is America's Top State according to U.S. News (2019) and we provide one of the most competitive benefits packages in the nation. Here at the Department of Labor & Industries (L&I), we believe that your voice matters. We value our employees and offer flexible schedules that respect your work/life balance. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers. Learn more about L&I, the employer of choice here.

You will be responsible for working with community health centers, clinics, individual providers, hospitals to promote the implementation of best practices to help injured workers heal and return to work. This is an excellent opportunity to grow your skills in the medical field, and to learn how to educate a team in achieving their goals through effective coaching and quality assurance practices.

In this exciting opportunity, you will develop innovative ways to educate and communicate with healthcare providers. You will use creative thinking, writing skills, and knowledge of the Washington State Labor and Industries workers compensation system to ensure providers, staff and injured workers receive support to improve communication and care coordination.

As a Medical Program Specialist 2 in the Office of the Medical Director, you will be part of a professional, dynamic team. You will be responsible for building relationships between key stakeholders, L&I and injured workers.

The Medical Program Specialist 2 will support providers and staff to improve communication with L&I, provide education on forms and reimbursement, and establish processes that promote access to care for workers underserved in the current system, including workers with Limited English Proficiency (LEP).Duties

  • Write and update information and education materials for providers related to approved healthcare policies, medical treatment guidelines and programs, and develop strategies that promote acceptance and adoption by providers.
  • Establish and maintain internal and external stakeholder relationships to increase access to services for underserved communities and workers with Limited English Proficiency (LEP).
  • Provide support in creating care pathways and protocols in health care centers for LEP injured workers.
  • Assess perceived barriers within health centers and clinics and recommend ways to improve.
  • Create training timelines, coordinate and facilitate the testing of knowledge gained.
  • Complete, submit and communicate monthly progress reports on status of program implementation.
  • Capture and analyze data to understand the needs, challenges, and opportunities involving various stakeholders.
  • Ensure pre and post readiness assessments are completed, discussed with healthcare providers and their staff, and submitted to L&I.
  • Develop relationships with organizations, practicing clinicians, and leaders in public and private healthcare to facilitate promotion of occupational health best practices in Washington State.Qualifications


  • Three years of experience with health care delivery systems, preferably occupational health systems.
  • Experience with quality improvement.
  • Solid understanding of clinic work flow patterns.
  • Experience with care coordination, including attending providers, specialists, nurses, physical therapy, occupational therapy, vocational rehabilitation counselors, health service coordinators, and claim managers.
  • Proficient in the skill of cultural mediation.*Desired: *

  • Three years of experience with L&I workers compensation systems, including Claim and Account Center (CAC), Comagine and FileFast.

  • Knowledge of occupational health best practices.
  • Fluent in Spanish, both verbally and in writing.
  • A Masters Degree with a major study in public health, public administration, nursing, health administration, economics, business administration, or closely allied field.
  • Two additional years of qualifying experience may be substituted for the Masters degree.Supplemental Information

_Application Process: _The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application:1. A letter of interest describing specific qualifications.2. A current resume detailing applicable experience and education.3. A list of at least three professional references with current telephone numbers.Other Information:

  • Prior to any new hire into L&I, a background check, including criminal record history, will be conducted.
  • Employees driving on state business shall have a valid driver's license. If driving a privately owned vehicle on state business, must be insured.
  • Candidates who are offered a job with L&I must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information please contact us at: Jobs@Lni.wa.gov

Diversity, Equity, and Inclusion Employer

Here at Labor and Industries our employees come from all walks of life as do we. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agencys greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions regarding this announcement, program, or the agency please contact Georgina Holland at _**Hogi235@lni.wa.gov**. _

Salary: $4,974.00 - $6,534.00 Monthly

Location: Snohomish County Everett, WA

Job Type: Full Time - Permanent

Department: Dept. of Labor & Industries

Job Number: 2021-00086

Closing: Continuous

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact

Website: http://www.careers.wa.gov

Keywords: Washington State, Everett , L&I Medical Program Specialist 2- Everett WA, Other , everett, Washington

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