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Pathway of Hope Case Manager

Company: The Salvation Army, Silvercrest Management
Location: everett
Posted on: May 3, 2021

Job Description:


The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.


This temporary position will help to develop the Pathway of Hope program. This would include setting up the intake process as well as processes to carry out the essential duties listed below.

The Pathway of Hope program is offered to families participating in The Salvation Army Everett corps, social service, and shelter programs.

Pathway of Hope is an intensive and intentional case management tool to be used with families participating in Everett Salvation Army programs. Pathway of Hope is focused on ending intergenerational poverty by providing individualized, strengths-based case management. Pathway of Hope case management tools will be used for assessment and case planning. 10 families/year will be served through the Pathway of Hope program utilizing the Pathway of Hope case management tools. Pathway of Hope Case manager will also work together with the Corps Office as case manager for couples and families residing in The Salvation Army Hotel Shelter Program.

This position has the potential to be a permanent position if funding is developed to sustain the position.


Develop and prepare regular outreach engagement events to identify eligible applicants.

Conduct screening interviews with potential applicants in accordance with POH eligibility definitions.

Present potential participants to the corps officer for review and approval.

In coordination with Corps case workers, provide appropriate referrals for individuals not eligible for POH services.

Engage and build rapport with target population.

Ensure that proper paperwork and documentation is filled out for each Pathway of Hope participant; This includes an intake process, routing the paperwork to HMIS, Housing Action Plan, and exit paperwork for couples and families residing at the Hotel Shelter.

Work with the officers, shelter supervisor and case managers, and social services staff to develop a plan of pastoral care for each participant of Pathway of Hope. Communicate regularly if there are needs or concerns, with care for confidentiality.

Conduct Pathway of Hope assessments and measures with each Pathway of Hope program participant.

Organize leaders and/or instructors for classes on: healthy living, self-care, decision making, relationship building/mending, family relationships, conflict management, emotional awareness, life skills, budgeting, daily planning, goal setting etc.

Work with Corps Officer to provide pastoral care in times of emergency disaster, after being trained in FEMA and TSA classes of emotional and spiritual care.

Participate in staff meetings.

Provide statistical information and other reports as requested by the Corps Officer.

Perform intake, written assessments, mental health screenings.

Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self determination which includes short-term and long-term goals with objectives. Update case plan as needed.

Schedule regular meeting times with participants to develop and review goals and objectives. Conduct home visits as determined by the case plan.

Provide clients with information, referral services, assistance accessing appropriate community resources, advocacy.

Provide financial assistance in accordance with program policies and procedures.

Coordinate case management efforts with all staff and contracted services to meet individual and family needs.

Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination.

Assist participant to develop a crisis plan. Be available during off hours to respond to an emergency.

Maintain comprehensive demographic data as required on all participants.

Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact.

Maintain comprehensive and detailed case notes on all participants, document and report effectiveness of service delivery, track and report unmet needs of participants and their families, complete all required documentation, and prepare all case files for proper storage.

Ensure the quality and accuracy of all data collected and stored.

Attend and participate in various meetings including: agency and community meetings, supervisory meetings, clinical staffing team meetings.

Maintain working relationships with community agencies to provide comprehensive services and resources available for participants.

Attend in-service training and outside conferences/workshops as requested and approved by the Divisional Program Manager.

Provide guidance and support to community volunteers working with the program.

Represent the agency's purpose, philosophy, and function to the community.


An Associate's degree, Bachelor's degree, or current enrollment in in human service area: preferably a BSW from an accredited college or university.

Experience with a homeless prevention/rapid re-house program is helpful, but not required.

Familiarity with Salvation Army programming and expectations

Detail oriented and ability to multi-task

Ability to quickly learn and apply new information/skills

Sensitivity to and understanding of the comprehensive mission of The Salvation Army

Ability to work independently and as part of a team

Ability and willingness to keep information confidential

Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check

Experience and/or strong interest in community outreach, organization and community capacity development.

Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.

Ability to collaborate on complex social issues within families and communities.

Ability to be creative, original, intuitive, and perceptive.

Ability to think logically and critically.

Ability to envision a project from beginning to end.

Ability to solve complex problems, make appropriate judgments and decisions.

Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries and customers.

Demonstrated capacity to teach adults.

Excellent oral and written communication skills.

Valid Driver's License and ability to pass motor vehicle check.

TRAININGS NECESSARY (can be completed within 30 days, if necessary but preference is given to candidates who already have training certificates):

Pathway of Hope

WellSky Client Management Software System

Trauma Informed Care

Motivational Interviewing

Child Safety Training

Sexual Assault Training/DV Training/ASSIST (Suicide Awareness)

WRAP - Wellness Recovery Action Plan


Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

Ability to operate a desktop or laptop computer

Ability to lift up to 25 pounds

Ability to operate a motor vehicle

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

A critical part of employment in this organization is the modeling of Christian principals while on duty. As a representative of this organization it is imperative that you present yourself to be professional and of high moral standard.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

Keywords: The Salvation Army, Silvercrest Management, Everett , Pathway of Hope Case Manager, Other , everett, Washington

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