This position is 20 hours/week.
The Patient Access Specialist-Medical acts as the first point of
contact with Community Health Center. The Specialist answers
telephones in a centralized call center environment and performs a
variety of clerical, reception and administrative tasks:
transcribes messages, schedules appointments, pre-registers
patients, and verifies insurance coverage. The Specialist may also
document compliments, complaints and update patient demographics as
Knowledge, Skills & Abilities Reads, speaks, understands and
writes proficiently in English.
Knowledge of medical terminology.
Works independently and is self-directed.
Works effectively in a team environment.
Problem-solves with creativity and ingenuity.
Organizes, prioritizes, and coordinates multiple activities and
Works with initiative, energy and effectiveness in a fast-paced
Produces work in high quantity and quality.
Remains calm and effective in high pressure and emergency
Use of multi-line telephones and other office machines.
Keyboarding: 35 wpm with a 95% accuracy rate.
Proficiency in the use of Microsoft Office applications; Word,
Excel and Outlook.
Preferred: Bilingual skills.
Knowledge of dental terminology.
Education High school graduate or equivalent.
Preferred: Graduate of an accredited Office Skills Certification
Program or related field.
Graduate of an accredited Medical Administrative Assistant
Certification program or related field.
Experience Customer service related experience working with the
general public (1 year).
Clerical, reception, dental or medical assisting, administrative or
secretarial experience in a medical/dental setting or healthcare
insurance organization (1 year); or a combination of equivalent
education and work experience.
Preferred: Call Center experience (1 year).
Working with insurance/billing in a healthcare setting/insurance
Experience in a multiple provider medical/dental practice.
Digital imaging familiarity.
Healthcare information systems, such as electronic health record
and practice management systems experience.
Working with low income, multi-ethnic populations.
Job Specific Functions/Performance Expectations: 1.
Pre-registers patients in a computerized practice management
system. 2. Schedules patients in a computerized practice management
system. Maintains appointment schedule and follows office
scheduling policies. 3. Helps contact and reschedule patients when
providers schedules change. 4. Directs phone calls to proper
destination or takes messages within the electronic health record.
5. Assists with insurance eligibility verification and advises
non-insured patients of insurance enrollment and sliding fee
discount. 6. Answers or appropriately refers billing questions. 7.
Assists in confirming appointments. 8. Orders interpreter services
and interfaces with other outside organizations regarding patient
services. 9. Documents compliments and complaints. 10. Accurately
documents and routes task communications within the electronic
health record. 11. Logs into and out of the telephone system daily
as scheduled. 12. Meets the established Call Center daily and
monthly goals for call standards (statistics). 13. Meets the
customer service call quality standards. 14. Updates patient
demographics as needed. 15. Adheres to attendance standards in
order to perform the job functions for daily operations and/or
continuity of patient care.
We offer competitive wages and a comprehensive benefits package
designed to address health, time off, retirement and
career-advancement needs. We also offer an additional $2.00/hour
weekend differential for working hours on Saturday and/or Sunday
and an additional $0.75/hour for those who test proficiently in a
To learn more and to apply for this position, please visit our
website www.CHCsno.org to complete an online application and/or
submit your resume for consideration.
Join a team that loves what they do and cares about those they
CHC is an Equal Employment Opportunity/Affirmative Action
Employer (EEO/AA)/At-will employer.