Payment Processing Specialist
Company: Snohomish County
Location: Everett
Posted on: April 4, 2021
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Job Description:
DescriptionInterviews for this position are tentatively
scheduled for April 12th - 13th, 2021 between the hours of 9:00 AM
to 3:00 PM.Applicants invited to interview for the Payment
Processing Specialist position will be required to bring a
certified typing test that shows the minimum qualification score of
45 WPM.There are many specific skills required for the Payment
Processing Specialist position and prior experience is preferred.
The Treasurer's office has a training program that uses hands-on
methods of teaching skills, knowledge, and competencies needed for
employees to perform a specific job within the workplace.Snohomish
County Treasurer's Office promises professional opportunities and
exciting challenges. Our employees play a key role in the County
Treasurer's management of taxes and collection and they have an
opportunity to make a difference in the county's growing and
thriving community. The Treasurer's Office is committed to
continuous improvement, while maintaining excellent customer
service and an efficient, productive workplace that allows
employees to take pride in meeting the goals of the
department.About us: The Snohomish County Treasurer's office is
responsible for billing, collecting, distributing and investing
property taxes, special assessments, surface water fees, gambling
taxes, excise taxes and miscellaneous receipts. We also account for
all funds and deposits of revenue for the State, County, Cities and
special purpose taxing districts (e.g. schools and fire, drainage
and diking districts). We value honesty, professionalism,
cooperation, accountability and a positive attitude.Snohomish
County: Snohomish County is located in northwest Washington between
the Puget Sound and the Cascade Mountains. Within 20 miles of
Seattle, the county is rich in scenery and has a thriving economy.
It is a great place to live, work, raise a family and play. About
you: You are a highly skilled multi-tasker who embraces continuous
improvement and change. You thrive in a fast-paced, dynamic,
demanding, high volume customer service setting and are excited
about providing outstanding customer service and showing our
taxpayers' courtesy and respect. You enjoy working in an office
environment and have a keen eye for detail. You develop positive
working relationships in a collaborative team environment. You
maintain your focus and continue to give your best while quickly
shifting priorities in a constantly changing environment.Position
purpose: Provide front line customer service assisting the public
with property tax payments as well as responding to a high volume
of taxpayer phone calls. Accurately process a high volume
transactions while simultaneously completing other detailed
clerical tasks and balancing your drawer in a timely manner at the
end of the day.BASIC FUNCTION Provide front line customer service
assisting the public with detailed questions about property taxes,
as well as responding to a high volume of taxpayer phone calls.
Process and accurately receipt payments in excess of one billion
dollars per year received in multiple tenders (cash, checks, credit
card payments and electronic submittals) while simultaneously
completing other detailed clerical tasks and balancing your drawer
in a timely manner at the end of the day.Job DutiesSTATEMENT OF
ESSENTIAL JOB DUTIESAssists the public in person as well as by
phone and email with often complex questions regarding the Revised
Code of Washington (RCW) chapters that apply to the Treasurer's
Office duties; directs taxpayers to the appropriate departments at
County, State and Federal level.Verifies and receipts tax payments
from the public, the County's lockbox provider, regular mail,
incoming wires, and other county department deposits involving
large amounts of cash and checks while adhering to strict internal
control policies to safeguard funds; requests appropriate refunds
as needed.Determines which accounts need a name and/or address
change or other maintenance and accurately process that
information.Receipts and reconciles all payments received adhering
to internal control procedures.Processes all senior citizen tax
exemption approval and denials; researches and determines fees,
refund eligibility and taxes based on current R.C.W.'s.STATEMENT OF
OTHER JOB DUTIESPerforms other related duties as required.Minimum
Qualifications One year minimum high volume cash and multiple
tender handling, balancing and administrative experience which
includes one year minimum customer service experience; OR, an
equivalent combination of education and/or experience may be
substituted which provides the required skills, knowledge and
abilities to perform the essential functions of the position as
listed above. Must pass job related tests.PREFERRED QUALIFICATIONS
Ten (10) key data entry with accuracy of 90%.SPECIAL QUALIFICATIONS
A typing score of forty-five (45) words per minute (wpm)
required.Additional InformationKNOWLEDGE AND ABILITIESKnowledge
of:internal controls and segregation of duties to minimize exposure
to fraud or theft standard office practices and proceduresbasic
mathematicsbookkeeping practices and proceduresconflict resolution
skillsAbility to:multi-task and change priorities swiftly to
accommodate shifting business needslearn complex state law
pertaining to taxes, bankruptcy, foreclosure and other special tax
law and convey that information to the public to assist and direct
them to the appropriate resourcesperform complex mathematical
computationsaccurately and timely reconcile and balance a drawer
consisting of multiple tender typesmeet deadlines and maintain
focus in spite of interruptionsestablish and maintain effective
working relationships with other County departments, management,
peers and the general publicdeal tactfully and courteously with the
public during volatile and emotional interactionsanalyze and
categorize dataorganize information and multi taskmaintain ethical
and professional standards of the office and countycommunicate
effectively both orally and in writingSUPERVISION The employee
receives direction from the Lead Cashier as assigned.WORKING
CONDITIONS The work is performed in the usual office environment
with six (6) + hours or more per day focusing on a computer screen.
May be required to lift up to 50 pounds. May be required to
occasionally work offsite.Snohomish County is an Equal Employment
Opportunity (EEO) employer.Accommodations for individuals with
disabilities are provided upon request.EEO policy and ADA
notice
Keywords: Snohomish County, Everett , Payment Processing Specialist, Other , Everett, Washington
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