At we employ the finest veterinary professionals to deliver
high-quality medical services while promoting a culture of
compassion and authenticity. We cultivate an attractive working
environment and culture for every hospital staff member,
making sure they have the resources to give every pet their full
attention and keep clients well-informed.
The Client Service Representative (CSR) is the client’s first
contact when calling or visiting the practice and represents the
professional image to callers and visitors. The CSR answers
telephones, greets clients, prepares patient files, receives and
relays client correspondence, updates client financial records. The
outstanding receptionist has the ability to diffuse negative client
situations and foster client bonding.
This position requires practical knowledge of the hospital and
services, the basic rules and regulations governing visitors and
animal patient treatment, data entry, word processing, mail
service, and standard procedures, veterinary records and
terminology used in the hospital.
High school diploma or equivalent
1 - 2 years minimum experience at a veterinary hospital is
Customer Service background
Excellent communication skills
Enjoy working in a fast paced environment where you'll need
Some computer knowledge required; comfortable with Word,
keyboarding, and use of communication tools such as client
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell
commonly used veterinary terms.
Perform basic computer skills, type 30 words per minute.
Cash handling skills and ability to accurately process
transactions with multiple payment forms, such as Scratchpay and
Assist with patient triage for incoming emergencies.
Physical Effort: Work requires lifting and carrying records and
equipment weighing up to 25 lbs; requires sitting and standing for
extended periods of time.
Working conditions: May be exposed to unpleasant odors, noises
and animal urine and feces. May be exposed to bites, scratches and
As an employee, you will have access to a wide range of
benefits, training, and career growth opportunities. Need to move?
Don't change employers; move with us.
Benefits include but not limited to:
Competitive Compensation Plans
Schedules to Balance Work, Life, and Family
Maternity and Paternity leave
Mentorship / Training
Medical, vision, dental, and more
Relocation assistance (for New Hires and Internal Mobility)
About the Employer: This hospital is owned and operated
by?PetWell Partners.?At our hospitals, our?Veterinarians make
decisions about medicine and treatment choices. We are a
fast-growing and the first?AAHA accredited network?of veterinary
hospitals. We currently operate?over 47?hospitals?across?eight
states?with over?725 employees.
PetWell Partners is an affirmative action and equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex,
disability, age, sexual orientation, gender identity, national
origin, veteran status, or genetic information. PetWell Partners is
committed to providing access, equal opportunity, and reasonable
accommodation for individuals with disabilities in employment, its
services, programs, and activities.