General Manager

Company: SNOHOMISH CO OP INC
Location: Everett
Posted on: September 12, 2020

Job Description:

Company Description: The Snohomish Co-Op, Inc. is a member-owned, not-for-profit cooperative organization which is dedicated to promoting the improvement of agriculture; and encouraging and developing cooperation between producers and consumers. The organization’s purpose is associating a large number of farm producers and others, in order to reduce their costs through joint purchase of supplies and equipment. The main function of the company is the operation of two retail stores (Snohomish Co-op ad Monroe Co-op); as well as the development of a third retail operation. Customer service is a key differentiator of the Co-op retail business. Additionally, the Co-op is developing ways to connect local agricultural products with local consumers, in order to advance marketing opportunities for local farmers. The Co-op also serves the community in areas where education and outreach support new and beginning farmers.

Description:  The General Manager (GM) of the Snohomish Co-op reports to an elected Board of Directors. The GM is responsible for driving and implementing the overall strategy of the organization, both in day-to-day operations as well as development of new programs and business opportunities. The GM coordinates projects, initiatives and tasks between the six major departments with in  the Company: Sales & Warehouse at each store, Procurement, Operations, Marketing, and Admin. They actively direct and participate in coaching and assisting department leads with larger projects, while at the same time developing the skills and leadership of the leads and staff. The GM will also aid in the development, improvement ,  and implementation of written policies and procedures throughout the company. The GM may propose major financial, cultural, or structural changes to the Board of Directors ,  and, if approved, the GM will be responsible for timely implementation. They will also receive project proposals from the Board and implement them in a timely manner. This person will act as the liaison between the Board and the staff, and will ensure all mandated directives are being pursued.

Job Description:

GM-Board Relationship

Attend  monthly Board meetings to present formal reports on activities within company departments, along with reports on revenue, costs and profit margins for each store.

Work closely with the Board to accomplish Company projects and goals

Take ownership of and accountability for the company and its performance

Work with the Board to set quarterly, semi-annual, annual, and five- and ten-year goals for the Company

Department Relationships

Act as a leader and mentor for department leads, helping them set and hit their monthly, quarterly, and yearly goals and objectives

Actively participate in learning the basics of each department to better coach the department leads

Participate in quarterly evaluations of the department leads and their more senior employees

Act as a mediator when issues arise between departments, or the department lead does not feel comfortable mediating an issue within their own department

Coach and develop notable employees to groom them for future leadership positions within the company

Public Relations

Be willing to assist in escalated customer service, membership, or back-office issues

Work and develop plans with all department leads to consistently improve the Company’s public image, and remedy any damage our public image incurs

Requirements:

The ideal candidate would possess the following background:

10+ years of company management experience

Good people manager and coach, experienced with overseeing the setting of top-down goals/objectives, and staff performance appraisal process

Experience with financial management of a company: annual budget cycle, AP/AR, cost controls, financial controls, margin and sales performance analysis, financial reporting to management stakeholders

Experience with sales and business development;  and  strong retail experience is a plus. Experience with customer order delivery infrastructure is desirable, as we enter into home/farm delivery markets.

Knowledge of operational performance of a retail or similar operation: materials management, equipment management, infrastructure maintenance, safety policies ,  and training, etc.

Demonstrated skills with vendor relationship management

Experience with agriculture, farm ,  or feed, whether personally or professionally  is  strongly preferred

High level of professionalism and diplomacy with customers and stakeholders

Critical thinking skills  with the  ability to be both strategic and tactical

Bachelor’s Degree or higher (or equivalent experience)

Strong written and verbal communication skills, proficiency with Microsoft Office applications, retail Point of Sale applications, and financial management applications.

Pre-screening Questions:

Consent to background check will be required.

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Keywords: SNOHOMISH CO OP INC, Everett , General Manager, Other , Everett, Washington