Machine Learning Engineer - AI Agent

Company: Zoom
Location: Seattle
Posted on: April 3, 2026

Job Description:

What you can expect As a Machine Learning Engineer on our GenAI Engineering team, you will play a critical role in shaping the future of Zoom AI through innovative engineering solutions. You'll take the lead in developing and enhancing AI algorithms, techniques, and solutions for our AI Companion product. Working closely with experienced researchers and engineers, you'll be part of a dynamic team dedicated to achieving groundbreaking results in agentic AI. About the Team The GenAI Engineering Team is committed to revolutionizing productivity in communication platforms through the delivery of AI Companion functionalities. We are passionate about leveraging cutting-edge technology to drive significant advancements in how people communicate and collaborate. Responsibilities Building agentic systems that employ multi-step reasoning to plan task execution, intelligently orchestrate tool chains, and adapt integration strategies based on task requirements and environmental feedback Developing tool orchestration frameworks that enable agents to call APIs, use external tools, and coordinate workflows. Implementing evaluation frameworks and metrics for assessing agent reliability, latency, and success rate. Collaborating cross-functionally with product, research, and infrastructure teams to bring new agentic workflows into Zoom AI Companion. What we’re looking for Possess a Bachelor's degree in Computer Science, AI, Machine Learning, Distributed Systems, or a related field. Have 5 years of experience in machine learning, AI software, or related engineering. Be proficient in one or more programming languages such as Python, C, C++, or CUDA, with experience in building scalable software systems. Understand deep learning frameworks such as PyTorch, TensorFlow, or similar. Demonstrate experience in designing and developing AI agents or autonomous systems, with a strong understanding of agent architectures and integration patterns. Collaborate with cross-functional teams and present technical concepts to both technical and non-technical audiences. Salary Range or On Target Earnings: Minimum: $137,700.00 Maximum: $275,400.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment? At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

Keywords: Zoom, Everett , Machine Learning Engineer - AI Agent, IT / Software / Systems , Seattle, Washington