Director, Service Engineering

Company: Providence Health & Services
Location: Redmond
Posted on: July 1, 2025

Job Description:

Step into a pivotal role at our large-scale healthcare organization, where you’ll lead 24/7 operations and drive excellence across our extensive server infrastructure, spanning thousands of servers located on-premises and in Azure. You’ll oversee a dedicated U.S. team and partner closely with our talented operations group in Hyderabad, India, shaping server compute strategies to optimize performance, achieve cost savings through resource optimization and nurture a collaborative, high-performing culture. The Role: We’re seeking a service management and incident response expert with hands-on experience in VMware, Hyper-V, and Azure Cloud. You’ll need strong skills in Infrastructure as Code (IaC) using Terraform, GitHub for version control, Azure policies for governance, and automation to optimize operations. With a proven ability to drive cost savings through server optimization, you’ll develop clear strategies and execution plans, uniting business units, IS teams, and Service Engineers to achieve outstanding outcomes. Your leadership will ensure reliable server infrastructure, directly supporting patient care in a mission-critical setting. This fast-paced, highly fulfilling role demands strong communication, problem-solving, and cross-cultural leadership skills to excel in managing complex, large-scale Server environments. If you’re a strategic leader eager to advance operational excellence and make a difference in healthcare, apply today! What Youll Do: Strategic Influencer: Shape division-wide caregiver and business themes for the service portfolio, leading your team to define and execute a service vision that meets business objectives. Innovation Leader: Anticipate industry and market trends, advising business leaders on new solutions and consistently crafting successful services that propel the organization forward. Service Architect: Guide the development of conceptual models for service delivery, incorporating market, technology, and business trends to ensure robust and adaptable solutions. Cross-Functional Collaborator: Work across clinical, marketing, finance, and business development professions to develop a comprehensive business strategy and ensure seamless implementation. Visionary Communicator: Lead the strategy for outbound messaging to promote adoption and support for solutions, acting as the foremost representative of the service portfolio within the ecosystem. Operational Strategist: Prioritize work across the solution/service portfolio, fostering organizational agility and enabling swift adaptation to changing priorities. Culture Shaper: Promote a culture of quality, aligning organizational standards with service objectives, and making decisive moves to meet quality and delivery goals. Lifecycle Optimizer: Transform the engineering lifecycle to create a significant engineering system, driving measurable improvements against KPIs. Team Builder: Develop a diverse team capable of meeting current and future business objectives, integrating new talent, and fostering an inclusive work environment that encourages engagement and collaboration. Communicative Leader: Align business strategy and goals with your teams efforts, maintaining momentum and ensuring accountability for results. Partner with other teams, leveraging diverse perspectives to better represent and understand global caregivers. Embodiment of Values: Through your actions and behaviors, exemplify and uphold the organizations values and culture. What Youll Bring: Educational Excellence: A Bachelors Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience. A Masters degree in related fields is preferred. Extensive Experience: 10 or more years of related experience, with 8 years leading technical teams in dynamic environments. Data-Driven Mindset: Strong capability in using data and metrics to drive strategic decisions and foster process improvements. Healthcare Insight: Experience in a healthcare environment is preferred, enhancing your ability to identify and address unique industry challenges. Relationship Builder: Proven ability to cultivate relationships with customers, executive management, and stakeholders, resolving issues to enable business and IS teams to succeed. Service Management Expert: In-depth knowledge of service management and site reliability, with a commitment to teaching and mentoring others. Leadership Excellence: Proven ability to work independently, grow technical teams, and hire and develop future leaders. Effective Communicator: Outstanding verbal and written communication skills, with proficiency in creating technical presentations and documentation. Why Join Us? Be a Catalyst for Change: Join an organization that is at the forefront of technological transformation, driving innovations that enhance service delivery. Unleash Your Potential: Experience the autonomy and support needed to bring your visionary ideas to life. Collaborate with the Best: Engage with a team of talented professionals who share your passion for excellence and innovation. Thrive in a Dynamic Setting: Embrace the challenges and rewards of working in a fast-paced, rapidly evolving industry. Salary Range by Location: Redmond, WA or Irvine, CA Min: $92.79 Max: $148.35 Portland, OR or Anchorage, AK Min: $89.02 Max: $142.32 Missoula, MT or Hobbs, NM Min: $71.67 Max: $114.58 Lubbock, TX Min: $67.90 Max: $108.55 About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Pay Range: $ see posting - $ see posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Keywords: Providence Health & Services, Everett , Director, Service Engineering, IT / Software / Systems , Redmond, Washington