HR Manager - People Operations
Company: Community Transit
Location: Everett
Posted on: January 27, 2023
Job Description:
HR Manager - People Operations
Job Locations
US-WA-Everett
Opening Date
2 months ago(12/8/2022 4:30 PM)
Job ID
2022-1519
Category
Human Resources
Bargaining Unit
No
Min (Annual)
USD $114,540.00/Yr.
Max (Annual)
USD $171,809.00/Yr.
Min Hiring Range
USD $114,540.00/Yr.
Max Hiring Range
USD $143,175.00/Yr.
Overview
Under general guidance of the Director of Employee Engagement,
translates the agency's strategic mission and goals into
agency-wide human resources strategy to support the overall
business plan and create a positive employee experience. Also works
other HR Managers to help implement Employee Engagement initiatives
and goals. Manages the Agency Recruitment efforts and the HR
Administrative Shared Services Center of Excellence. Responsible
for managing the team's overall work, through full employee
life-cycle, including onboarding, internal operations and employee
experience. The incumbent will monitor productivity levels to help
identify potential issues to improve efficiency. Ensures work
efficiencies within and across department. Responsible for
cross-functional collaboration within and outside of the Employee
Engagement Department to ensure this role helps bridge connections
across people operations teams to drive operational excellence.
Works in close partnership with the Director of Employee Engagement
and other HR Managers to ensure processes and services align
closely with broader HR and labor relations strategies. The scope
of responsibilities for this position include overseeing broad,
complex and potentially sensitive issues and situations regarding
end-to-end service delivery, recruiting and system management
processes/functions.
Essential Duties
Plans, organizes, staffs, directs, coordinates, oversees,
evaluates, and trains assigned staff.
- Design process and program improvements to address business
needs, improve efficiency and user satisfaction.
- Develop and maintain resource documentation, including process
mapping, training materials, and knowledge management.
- Functions as a strategic business advisor to executive and
senior management of each department regarding key organizational
and management issues including driving streamlined and
standardized HR administrative processes while ensuring processes
are user-friendly, efficient, documented, and governed.
- Provides leadership to center of excellent and recruitment
teams; leads the design of process and program improvements to
address business needs. Presenting recommended changes to Executive
Leadership Team and the Board of Directors. Directs employee
engagement events, which promote a high-performing inclusive and
mission driven culture.
- Develops deployment strategies to deliver superior customer
service, efficiency. Builds a metrics-driven division that
leverages reporting and dashboards to provide actionable insight on
service delivery, operations accuracy, effectiveness, and
improvement.
- Develops and recommends policies, procedures, and programs
relating to human resources; and ensures that all policies and
procedures are implemented. Interprets and administers employment
laws and personnel policies to applicants, employees and the
general public providing advice and recommendation to
stakeholders.
- Performs other duties of a similar nature or level.
Requirements
Minimum Qualifications
- Bachelor's degree in human resources management, business
administration or public administration or another related field;
or a combination of education and experience. 5 years of experience
may substitute for the educational requirement.
- 7-10 years in process improvement, process mapping, business
efficiency work.
- 3 years of experience in supervision, in a medium size (500+
employees) organization.
- Kaizen, Six Sigma knowledge An equivalent combination of
education and experience sufficient to successfully perform the
essential duties of the job such as those listed above may be
considered. Preferred
- Master's degree in human resources management, business
administration or public administration or another related
field
- SHRM-SCP or SPHR certification
- Transit experience
- PeopleSoft, ICIMS, Halogen Entry Requirements for: Knowledge
and Skills Qualification to enter this position requires knowledge
of the following:
- Principles and practices of supervision and management
- Structured project methodologies and project planning
tools
- Principles and best practices for process improvement, process
mapping, information systems
- Business and management principles involved in strategic
planning, resource allocation, leadership techniques, production
methods, and coordination of people and resources
- Principles and processes for providing customer service. This
includes customer needs assessment, meeting quality standards for
services, and evaluation of customer satisfaction Qualification to
enter this position requires skill in:
- Active listening, giving full attention to what other people
are saying, taking time to comprehend and understand the points
being made, asking questions as appropriate, and not interrupting
at inappropriate times
- Interpreting and applying applicable Federal, State and/or
local laws, rules and regulations
- Developing, interpreting and implementing policies and
procedures
- Supervision and development of direct staff. Motivating,
developing, and directing people as they work, identifying the best
people for the job
- Being aware of others' reactions and understanding why they
react as they do
- Considering the relative costs and benefits of potential
actions to choose the most appropriate one
- Conflict resolution, bringing others together and trying to
reconcile differences
- Identifying complex problems and reviewing related information
to develop and evaluate options and implement solutions
- Strategic planning and project management skills
- Time management and organizational skills to achieve defined
outcomes within given timeframes
- Proficient use of software applications products including word
processing and spreadsheets
- Communicate verbally and in writing to express information and
ideas clearly and to persuade
- Developing constructive and cooperative working relationships
with others, and maintaining them over time
- Analyzing information and evaluating results to choose the best
solution and solve problems
- Using relevant information and individual judgment to determine
whether events or processes comply with laws, regulations, or
standards
- Building strong relationships across the agency by encouraging
and building mutual trust, respect, and cooperation among team
members thus creating a positive atmosphere for employees in the
organization and within the division
- Being ethical, confidential and transparent
- Presentation skills Physical Requirements
Sedentary Work: Exerting up to 10 pounds of force occasionally
and/or a negligible amount of force frequently or constantly to
lift, carry, push, pull or otherwise move objects, including the
human body. Sedentary work involves sitting most of the time. Jobs
are sedentary if walking and standing are required only
occasionally and all other sedentary criteria are met. Application
and Selection Process:
- Only on-line applications accepted.
- Applicants for this job may be considered for other openings up
to six months after the date this position is filled.
- This position is being sourced by Arch Staffing, please apply
at:
https://www.indeed.com/job/hr-manager-people-operations-ed12b2adfe1f3043
Employee Benefits: Employees (and their families) are covered by
medical, dental, vision, basic life and disability insurance.
Employees participate in the Public Employees Retirement System
(PERS) and have the option to enroll in the agency's deferred
compensation plan. In addition to WA Paid Sick Leave, employees in
this position, accrue of 24 days of Paid Time off (192 hours) in
their first year and nine (9) paid holidays throughout the calendar
year. Full list of all benefits and details can be found here.
Effective January 1, 2022, all new employees must provide proof of
fully vaccinated status on or before their first workday. People
are considered fully vaccinated two weeks after their second dose
in a two-dose series or two weeks after a single-dose vaccine. If
you have a family member, or share the same living quarters of a
current Community Transit employee, please let your Human Resources
Recruiter know as your eligibility for this position will be
affected. Community Transit provides a tobacco-free and drug-free
work environment. As a recipient of federal funds, Community
Transit is an Equal Opportunity Employer and does not unlawfully
discriminate on an basis prohibited by Federal, State or Local law.
We value and encourage diversity in our workforce. EOE AA
M/F/Vet/Disability. Qualified applicants will receive consideration
for employment without regard to their race, color, religion,
national origin, sex, protected veteran status or disability.
Keywords: Community Transit, Everett , HR Manager - People Operations, Human Resources , Everett, Washington
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