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Patient Accounts Specialist - Customer Service

Company: Community Health Center of Snohomish County
Location: Everett
Posted on: November 24, 2022

Job Description:

This is a hybrid remote position which means you will primarily works remote with some designated/scheduled days at a CHC worksite.The Patient Accounts Specialist - Customer Service is primarily responsible for managing a high volume of inboundand outbound communication from patients or their representatives regarding patient bill balances, payment plans,credit card payments, rebilling insurance companies, and general customer concerns.Minimum Qualifications Knowledge, Skills & Abilities Reads, speaks, understands and writes proficiently in English. Works independently and is self-directed. Works effectively in a team environment. Problem-solves with creativity and ingenuity. Organizes, prioritizes, and coordinates multiple activities and tasks. Works with initiative, energy and effectiveness in a fast-paced high-pressure environment. Produces work in high quantity and quality. Remains calm and effective in high pressure and emergency situations. Use of multi-line telephones and other office machines. 10-Key: 150 kpm with a 97% accuracy rate. Keyboarding: 35 wpm with a 97% accuracy rate. Knowledge of medical terminology. Knowledge of HIPAA regulations and compliance. Ability to make decisions regarding sensitive information. Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook. Preferred: Knowledge of dental terminology. Knowledge of healthcare revenue cycle functions, including documentation, coding, and billing guidelines. Knowledge of government rules and regulations as it pertains to compliant billing practices, using NationalCorrect Coding Initiative (NCCI), and third-party payer rules. Bilingual skills. Education High school graduate or equivalent. Preferred: Graduate of an accredited Medical Billing Certificate program. Experience Customer service-related experience working with the general public (1 year). ICD-10 coding experience (1 year); or a combination of equivalent education and work experience. CPT-4 coding experience (1 year); or a combination of equivalent education and work experience. Data entry experience (1 year). Working with insurance/billing in a healthcare setting/insurance organization. Healthcare information systems, such as electronic health record and practice management systemsexperience (1 year). Working with private and/or government third party reimbursement Preferred: CDT-5 coding experience. Working with low income, multi-ethnic populations. Call Center experience (1 year) Experience working in a multiple provider practice Credentials Preferred: Certified Professional Coder (CPC) by the American Academy of Professional Coders (AAPC) or Coding Specialist(CCS) certified by the American Health Information Management Association (AHIMA)Job Specific Functions/Performance Expectations:1. Takes and responds to a high volume of calls and emails each day, providing required information to externalagents and patients.2. Verifies insurance coverage and submits claims to insurance companies.3. Serves as resource for staff on all aspects of insurance programs, discount applications, payment plans, andpatient payment processing.4. Communicates effectively and respectfully, both in verbal and written form, with patients, providers or clinicalstaff to obtain missing or incomplete information.5. Answers or appropriately refers billing questions.6. Processes discount fee adjustments and enters tracking data into a discount fee database.7. Researches patient questions regarding accounts/statements and initiates appropriate adjustments and/orresubmission of claim(s).8. Adheres to established quality and quantity standards of the department, including participating in qualityreviews for performance improvement.9. Researches and reconciles patient credit balances and initiates refund requests.10. Performs A/R resolution.11. Assists patients in setting up payment plans and completes payment plan contracts.Patient Accounts Specialist - Customer Service Job Description Page 3 of 512. Ensures compliance with records management guidelines by scanning various documents, including, but notlimited to, statement verifications, collections, OB billing and invoices.13. Adheres to the department's standards of personal phone use.14. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity ofpatient care.We offer competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. We also offer an additional $0.75/hour for those who test proficiently in a second language.To learn more and to apply for this position, please visit our website to complete an online application and/or submit your resume for consideration. _Join a team that loves what they do and cares about those they serve._ CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.Job Type: Full-timePay: $50,400.00 - $60,500.00 per year

Keywords: Community Health Center of Snohomish County, Everett , Patient Accounts Specialist - Customer Service, Hospitality & Tourism , Everett, Washington

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