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Patient Concierge (Front Desk)

Company: Northwest Eye Surgeons
Location: Port Angeles
Posted on: January 10, 2022

Job Description:

Join an established and growing multi-specialty Ophthalmology practice!Ready to learn more about the exciting world of eyes? Eager to be part of a hands-on and engaging team? Join our knowledgeable professionals at Angeles Vision Clinic to see how bright your future could be!Limited experience? No problem! We provide on-the-job training and will teach you how to take an active part in the patient care process.Angeles Vision Clinic provides a great work-life balance, with no weekends or holidays worked. We are an equal opportunity employer offering a competitive salary with full benefits packages, including paid time off (PTO) and 401(k) matchingDue to the Governor's mandate, all employees will be required to be vaccinated by October 18, 2021.ROLES AND RESPONSIBILITIESThis position is split between Mount Vernon and Bellingham.Welcomes and greets all patients, visitors, in person or over the phone and enjoy constant public contact Supporting the member/patient experience through active listening, seeking to understand and building relationships with our member/patient. Greets all members/patients/anyone that approaches your work space appropriately with a smile. Assist with way finding along with environment monitoring of member/patient areas. Assist with scheduling routine and follow-up appointments as neededDemonstrates critical thinking and problem solving during challenging patient interactions and situations.Ability to recognize and to follow appropriate procedures for medical and non-medical emergencies. Addressing and correcting eligibility issuesStrong verbal, written and interpersonal skillsMust demonstrate excellent customer service orientation, problem solving, and verbal communication ability Answers the phone while maintaining a polite and consistent phone manner Responsible for keeping the reception area clean and organizedRegisters new patients and updates existing patient demographics by collecting detailed patient information including personal and financial informationFacilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staffResponds to inquiries by patients, prospective patients, and visitors in a courteous mannerUtilize current EHR to accurately and efficiently document and task messagesRequirementsHigh School Diploma or equivalentMinimum one-year general office experience in a healthcare setting Proficiency with Microsoft Office products, Windows environment, and strong keyboarding skillsAbility to work in a fast paced, team environment and follow through on tasks to completionBackground check and on line testing required for final candidatesBenefitsCompetitive SalaryMedical, Dental, and Vision InsuranceFlexible Spending Account401(k) Plan with Employer MatchPaid HolidaysPaid Time Off

Keywords: Northwest Eye Surgeons, Everett , Patient Concierge (Front Desk), Hospitality & Tourism , Port Angeles, Washington

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