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Customer Service Representative, Customer Care

Company: National General Insurance
Location: Everett
Posted on: September 12, 2020

Job Description:

Primary Purpose:Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds.Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Deliver timely, accurate customer service ensuring the highest level of satisfactionHandle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiriesBuild customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiriesWork on Claim Packets when phone lines are slowUpdate records and note system as requiredAble to meet and maintain availability standards, schedule adherence and attendance guidelinesAbility to work in fast paced environmentFlexibility in work hours and in changing environmentsMay assist answering questions in the help deskMay cross train to assist with borrower follow upsMinimum Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma or general education degree (GED)Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Must possess effective verbal and written communication skillsSound analytical skillsSolid work quality, accuracy and proficiencyMust complete typing assessmentDesired Skills:Bilingual skills, both written and verbal, highly desirableMortgage Lending Call Center specific experience1+ years of experience in a Call CenterNational General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Keywords: National General Insurance, Everett , Customer Service Representative, Customer Care, Hospitality & Tourism , Everett, Washington

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