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Lead Scheduler, Oncology Department - Everett, WA

Company: Optum
Location: Everett
Posted on: June 24, 2022

Job Description:

**Schedule:** 40 hours per week Monday-Friday

**Location:** Oncology Department

**$1,500 Sign on Bonus!**

The Everett Clinic is actively seeking a **Lead** **Scheduler** in **Everett, WA** **.**

Under minimal supervision, oversees day to day activity of the scheduling process and the work of the Scheduling Coordinators. Coordinates and schedules all procedures into the scheduling system for all providers, technicians, rooms and equipment when applicable. Works as a liaison between physicians/office staff, patients and the service department to provide accurate and complete schedules for procedures. Provides instruction to patients regarding procedural preparation. Adheres to the policies of TEC, and the policies of the department or facility providing service

**ESSENTIAL DUTIES & RESPONSIBILITIES:** The duties listed below are intended only as illustrations of the various types of work that may be performed. Additional duties may be assigned as supervision deems appropriate.

**Scheduling procedures**

+ Schedules procedures appropriately. May interact with various scheduling tools.

+ Fills empty spaces on schedules as cancellations occur from patient waiting list

+ Identify scheduling conflicts, notify appropriate people, and rearrange schedules to eliminate conflicts

+ Calls patients from specialty referral list to arrange for preventive screenings when applicable.

+ Accurately takes basic historical data and documents to facilitate procedural scheduling and follows protocols and guidelines for appropriate procedure/test.

+ Communicates patients concerns of change in health status to MD or MA staff.

+ Communicates clinical information with other clinic disciplines in regard to procedures. (Anticoagulation clinic, Anesthesia, Hospital, radiology, interpretive services, etc.)

+ Assists with patient recalls

+ May interact directly with patients, physicians, TEC staff or PEMC staff on a daily basis to schedule and coordinate rooms, equipment, supplies and procedural/testing schedules as well as coordination of billing for appropriate services.

+ May perform insurance pre-authorization when applicable

+ May submit charges for services rendered when applicable.

**Patient Education**

+ Provides established written instructions and instructs patients regarding appropriate procedures on preparations for procedure, medication and dietary restrictions for procedures.

+ Instructs patients to proper location for tests

+ Asks appropriate questions regarding insurance/referral needs.

+ Reviews paperwork from primary care office to assure patient is appropriately referred for screening or other procedure.

+ Reviews medical history with patient before scheduling procedures.

+ Determines from basic history information per protocol whether patient may go directly to procedure or will need office consult first.

+ Following written parameters, instructs patients on how to alter medications (insulin, Coumadin, etc.) in preparation for procedure.

+ Arranges for and verifies interpretive services are available for procedures.

**Answering telephones and Voice Mail**

+ Check voice-mail often throughout the day

+ Answer phone calls as they come into the department

+ Prioritize phone calls and voice-mail

+ Communicate with MA staff regarding urgent phone calls

+ Perform patient interviews over the phone for those patients scheduling by phone to make sure they are scheduling at the appropriate facility, and appropriate procedure.


**Knowledge:** Some knowledge of CPT, ICD-9 coding practices, medical terminology and anatomy. Computer skills and knowledge in the use of Microsoft Office Suite applications.

**Skills:** detailed and good organizational skills Legible handwriting. .

**Abilities:** Able to type 30 to 60 wpm, operate a telephone, copier, fax, keyboarding, computer systems and other office equipment. Able to communicate clearly, concisely and interact with public and physicians in a positive manner. Able to multitask. Able to prioritize Able to react calmly, professionally and effectively in demanding and/or emergency situations.

**Education:** High school graduate or equivalent.

**Experience:** Some experience or knowledge of insurance/referral authorization and scheduling procedures preferred. Some experience with computer operations including PLUS and PHS scheduling programs preferred.

**Certificate/License:** CPR Certification (updated annually), preferred.


+ _Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation_

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Everett , Lead Scheduler, Oncology Department - Everett, WA, Healthcare , Everett, Washington

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