Behavioral Health Case Mgr II
Posted on: January 11, 2022
The Everett Clinic, part of Optum is seeking an entry level
Behavioral Health Case Manager II to join the team in the
Psychiatry/Behavioral Health departments. This is a full-time
position working 40 hours weekly 8am-5pm.
*We are offering a Sign on Bonus in the amount of $8000.*
Location: Hybrid working part-time from home and part-time in
The entry level Behavioral Health Case Manager II functions as an
integral member of the healthcare team and is responsible for:
Under general supervision from a licensed mental health therapist,
the Behavioral Health (BH) Case Manager is responsible for
coordination of care for therapy and psychiatry patients. - The
Case Manager performs clinical triage for level of care needed and
patient/provider matching for Psychiatry; serves as a bridge
between medical providers and behavioral health providers to
implement treatment plans; and works with patients to optimize
adherence to their treatment plan.
The entry level Behavioral Health Case Manager II is responsible
for and not limited to: - Receive requests for patients to see a
psychiatric prescriber. - Review clinical information obtained
either by chart review or with patient over the phone and determine
level of provider needed using a clinical guideline while matching
patient provider preference (i.e., location, personality, specific
Review transfer of care requests and assign patients to new
prescriber or therapist. - Communicates with patient regarding
change in providers.
Recognize when a caller/patient is in need of crisis intervention
and arrange for telephone triage with the on-call clinician or
arrange same day appointments with a licensed BH clinician.
Assist in Care Coordination work with medical teams, BH clinicians,
psychiatry prescribers in care planning using a care plan template
and care pathway protocols. - Assists in the creation of care plans
and documentation/entry into Healthy Planet once available.
Follow up calls/welfare checks on patients to ensure patient follow
through on treatment plan (i.e., Did patient pick up their
medication? Is patient taking medications, etc.
Assist patients in finding substance abuse treatment in the
community. - Follows up with patient to promote follow through.
Preferred Experience and Credentials:
Knowledge: - Knowledge of mental health conditions, diagnoses and
treatment standards of care. - Understanding of the mental health
system in both the public and private sector. - Knowledge of
community resources and referral agencies. Familiarity with ICD-10
and CPT coding in relation to mental health conditions and
Skills: - Excellent written and oral communication skills. Must
have skill in motivational interviewing and coaching, with detailed
follow through and ability to contract for safety. Organizes,
prioritizes, and coordinates multiple activities and tasks.
Problem-solves with creativity and ingenuity.
Abilities: - Able to balance multiple priorities; thrive in an
environment where urgent matters can cause frequent interruptions.
Able to interact effectively with people of varied educational,
socioeconomic and ethnic backgrounds, skill levels and value
systems. - Remains calm and effective in high pressure and
emergency situations. - Ability to adapt to changes in the work
environment and to shifts in organizational philosophy and
expectations. - Works with initiative, energy and effectiveness in
a fast-paced environment interacting with leadership and
interdisciplinary clinical staff. - Ability to write reports and
document patients' progress within established timeliness
Education : Bachelor's degree in psychology or related field of
study; Master's degree in a mental health related field of study
Experience : Minimum of one (1) year experience with Master's
degree and three (3) years' experience with Bachelor's degree as a
Case Manager or related position; mental health, crisis
intervention, and call center experience preferred.
Certificate/License : Licensed Mental Health Counselor Associate (
LMHCA ) preferred. Associate level licensure with Washington State
for counseling required.
- Full COVID-19 vaccination is an essential requirement of this
role. UnitedHealth Group will adhere to all federal, state and
local regulations as well as all client requirements and will
obtain necessary proof of vaccination prior to employment to ensure
compliance. - - UnitedHealth Group requires all new hires and
employees to report their COVID-19 vaccination status.
Keywords: Optum, Everett , Behavioral Health Case Mgr II, Healthcare , Everett, Washington
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