ASSISTANT DIRECTOR, GLOBAL OPERATIONS SUPPORT

Company: University of Washington
Location: Seattle
Posted on: May 23, 2025

Job Description:

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you. jump to contentASSISTANT DIRECTOR, GLOBAL OPERATIONS SUPPORTASSISTANT DIRECTOR, GLOBAL OPERATIONS SUPPORTJob Location Detail: Most days in office at Gerberding Hall, some telework OK.Posting Date: 05/20/2025Closing Info: Closes On 06/08/2025Other Compensation:Shift: First ShiftBenefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The Office of Global Affairs (OGA) is a catalyst and a hub for all things global at the UW, connecting the diverse internal and external networks of scholars, students, and community leaders engaged with international issues. OGA's major activities include:

--- Initiating and supporting scholarly research on global issues across campus units and departments, disseminating information about relevant faculty expertise, funding opportunities, and institutional ties abroad.

--- Providing a portal through which external stakeholders - including business leaders, representatives of local, regional, and national government, non-governmental organization representatives, international alumni, and ethnic and cultural affinity communities - can learn about and participate in campus activities and resources.

--- Serving as a central guide and resource for developing and successfully implementing study abroad programs, collaborating with international scholars, conducting global research, and designing and nurturing foreign institutional partnerships.

--- Supporting UW community members in planning and carrying out UW's international scholarship and business in a safe, productive manner.

To facilitate these functions, OGA has five main areas of responsibility: administration of study abroad programs and exchanges; support for international research; oversight of UW's centers and offices abroad; management of UW international relations and protocols; and coordination of strategic initiatives in the key areas of global health, global environment, global technology, global development challenges, and global cultural change.

Reporting to the Director of Global Travel Health and Safety, the Assistant Director, Global Operations Support is responsible for leading, facilitating, and managing Global Operations Support at the University of Washington (UW).

This role plays a critical part in developing campus-wide policies, procedures, and guidelines to support university personnel engaged in global activities, including research, education, and other international initiatives. This position will work closely with central HR, the Tax Office, Export Controls, and Procurement to ensure UW's global operations policies meet the needs of UW's global workforce. The incumbent will provide strategic leadership in risk mitigation, compliance, and operational efficiency in global operations.

DUTIES AND RESPONSIBILITIES

Global Operations Support Leadership (50%): Guide university units in addressing global operational challenges and ensure adherence to policies and best practices. Serve as the primary point of contact for inquiries regarding remote work abroad requests and global operations support.
--- Policy Development & Implementation: Identify, analyze, and develop documentation that establishes institutional guidelines for global engagement and global work abroad. Collaborates with and disseminates information through stakeholder groups including the Global Operations Support Committee, Office of Global Affairs leadership, and others. Provide policy recommendations when required.
--- Operational Support & Process Improvement: Serve as the primary point of contact for inquiries related to establishing legal entities abroad, international payments, employment laws, tax considerations, and export control compliance. Work with units across campus to maintain the International Projects Start-Up Guide.
--- Strategic Partnerships: Develop partnerships with internal and external stakeholders involved in global activities to enhance knowledge and operational efficiency, and to provide a benchmark for university global activities.
--- Contract & Agreement Oversight: Reduce redundancies and streamline agreements with international entities.
--- International Vendor & Payment Management: Partner with Procurement to address challenges related to international vendors and payments.
--- Committee Leadership: Lead and facilitate the Global Operations Support Committee meetings to address cross-departmental challenges in global operations.
--- Stakeholder Communication & Training: Develop and deliver presentations across campus on global activities and provide consultative solutions for global workforce needs.

Process Development & Coordination (25%): Develop and manage the review process for remote work abroad requests, ensuring accurate documentation in Workday. Provide units with tax and employment guidance regarding short-term and extended work abroad situations. Collaborate with on-campus units in risk mitigation and compliance. Assist in identifying and addressing legacy situations involving long-term international employees to ensure compliance with university policies.
--- Professional Employment Organization (PEO) Management: Oversee the university's PEO agreement, ensuring smooth onboarding, expense processing, and vendor relationship management. Act as the liaison between the requesting unit and the PEO and provide administrative support.

Global Travel Health and Safety Support (25%): Assist the Global Travel Health and Safety Team by providing administrative support including maintaining the global travel registry, monitoring and responding to emergent events impacting UW's global footprint, and providing direct service to and consultation regarding health and safety to university stakeholders, including UW Study Abroad.
--- Provide backup on call support and continuity to the 24/7 global emergency line.

MINIMUM REQUIREMENTS

Master's degree in Business Administration, Public Policy, or related field; 3-5 years of relevant experience in business analysis, policy development, or program development and implementation.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ADDITIONAL REQUIREMENTS

Skills & Competencies: Strong project management, analytical, and problem-solving skills; excellent written, verbal, and presentation skills. Ability to solve unstructured problems, to clarify complex issues and the ability to present in an understandable manner.

Communication & Adaptability: Ability to work effectively with groups and at all levels of management and employees. Ability to collaborate with a culturally diverse group of stakeholders in a fast-paced and complex environment.

Global Operations Knowledge: Experience in global employment, international tax compliance, and global mobility, including international workforce policies.

DESIRED QUALIFICATIONS

Regulatory Compliance & Risk Management: Ability to assess evolving global regulatory requirements and provide risk mitigation strategies.

Vendor & Relationship Management: Experience managing third-party vendor relationships and contracts related to global operations.


Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you log into your "My Jobs" page. If you choose to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .
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Keywords: University of Washington, Everett , ASSISTANT DIRECTOR, GLOBAL OPERATIONS SUPPORT, Executive , Seattle, Washington