Store Manager
Company: Safelite
Location: Everett
Posted on: June 24, 2022
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Job Description:
The Store Manager leads all retail store operations with a focus
on quality and service to ensure that our customers have a
memorable experience. This professional provides people leadership,
coaching, cash/expense management, inventory control, loss
prevention, safety, and store appearance.What You'll Get---
Competitive weekly pay and bonus opportunities.--- A benefits
package valued at more than $10k*. This includes a 401(k) plan with
company matching, medical coverage plans customized to suit your
needs and a commitment to work/life balance through our paid time
off (PTO) programs, company holidays and paid volunteer days.--- Up
to $5,250 annually in tuition reimbursement.--- Paid training and
all the tools and resources you'll need to be successful.--- View
all our health, wealth and life offerings at
www.safelitebenefits.com.What You'll Do--- Oversee the daily
operations of the store, including: open and closing procedures,
work order management, performing the CICO (Check-In, Check-Out)
procedures, providing high levels of customer service, staffing and
scheduling and/or making necessary modifications, inventory
management and proper cash handling.--- Drive team performance to
ensure key performance indicators (KPI's) and company goals are met
or exceeded, including but not limited to: Net Promoter Score, Time
to Serve, job completion, customer conversion and quality metrics,
as well as compliance with federal, state and local regulations.---
In conjunction with the other field leaders, ensure that every
technician is SafeTech--- certified and through training,
re-training and coaching that all technicians are performing
quality installs or repairs on every job.--- Provide guidance and
positive reinforcement surrounding proper vehicle and equipment
maintenance and required recordkeeping -- occasionally
collaborating with marketing associates to ensure the right
materials are properly displayed.--- Provide world class customer
service by responding quickly to client complaints/warranty
issues.--- All other duties as assigned.What You'll Need--- High
School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory
experience, preferred.--- Valid state-issued driver's license
required.--- 3+ years of leadership experience with an innovative
approach toward incenting performance.--- 3-5 years of experience
in retail or service center environments; automotive experience
preferred.--- Proficiency with Microsoft Office Suite, web
applications, and general office equipment.--- Excellent
communication skills with the ability to influence, persuade,
engage and have crucial conversations with a mobile workforce.---
Comfort working outside in a variety of weather conditions.---
Present a professional appearance and wear personal protective
equipment.--- Physical requirements: lifting and carrying up to 35
lbs. for short periods, working at elevated heights, remaining on
your feet for extended periods.#LI-BS1
Keywords: Safelite, Everett , Store Manager, Executive , Everett, Washington
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