Store Manager

Company: Safelite
Location: Everett
Posted on: June 24, 2022

Job Description:

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.What You'll Get--- Competitive weekly pay and bonus opportunities.--- A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.--- Up to $5,250 annually in tuition reimbursement.--- Paid training and all the tools and resources you'll need to be successful.--- View all our health, wealth and life offerings at www.safelitebenefits.com.What You'll Do--- Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.--- Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.--- In conjunction with the other field leaders, ensure that every technician is SafeTech--- certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.--- Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.--- Provide world class customer service by responding quickly to client complaints/warranty issues.--- All other duties as assigned.What You'll Need--- High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.--- Valid state-issued driver's license required.--- 3+ years of leadership experience with an innovative approach toward incenting performance.--- 3-5 years of experience in retail or service center environments; automotive experience preferred.--- Proficiency with Microsoft Office Suite, web applications, and general office equipment.--- Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.--- Comfort working outside in a variety of weather conditions.--- Present a professional appearance and wear personal protective equipment.--- Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.#LI-BS1

Keywords: Safelite, Everett , Store Manager, Executive , Everett, Washington