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Intensive Case Manager

Company: Peninsula Behavioral Health, WA
Location: Port Angeles
Posted on: June 23, 2022

Job Description:

Department: Community Support ServicesReports to: Community Support Services SupervisorPay Range: $21.15 to $26.95 per hour (DOE/DOQ)HOURS: 40 hours per week. Must be available until 7pm, two evenings per week and some Saturdays, as scheduled. Days/Hours are subject to change based on program needs. NOT a remote position.POSITION SUMMARY: Provides intensive mental health case management services to a limited number of adults on site and in the community. Ensure services are congruent with age, strengths, supports and cultural framework of the individual being served.ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Plans, implements and coordinates services required to meet the complex health and human service needs of individuals with severe and persistent mental illness.
  • Works effectively with a multi-disciplinary team to meet diverse consumer needs.
  • Develops strengths based, recovery oriented and person centered Individual Service Plans to address individual needs and guide the focus of treatment.
  • Provides ongoing assessment of a client's cognitive, emotional, physical, social and vocational strengths and needs. Provides ongoing risk assessment.
  • Provides intensive case management services to promote recovery and community integration while accessing resources to meet basic needs of food, shelter, clothing, and transportation.
  • Assists in the development of natural support systems, and educates support systems regarding consumer needs and preferences.
  • Teaches skills such as problem solving, goal setting, money management, symptom management, communication, social skills, managing personal grooming, healthy eating and living, and how to access community resources.
  • Provides supportive counseling and psychoeducational services in individual, family and group formats in office and in the community
  • Advocates for clients with community agencies.
  • Maintains familiarity with and handles client information in accordance with Federal Regulations (42 CFR, Part 2), the Revised Code of Washington (RCW 71.05.390 and RCW 71.24), and other applicable laws pertaining to confidentiality of client and staff information.
  • Maintains physical security of confidential materials and assigned Agency property.SECONDARY DUTIES AND RESPONSIBILITIES:
    • Performs relevant clinical and administrative tasks according to agency policies.
    • Demonstrates proficiency in utilization of the Center's electronic medical record system.
    • Participates in team meetings and program development.
    • Attends Performance Improvement Meetings on a regular scheduled basis.
    • Provides information and education to community members.
    • Maintains high standards of professional conduct in interaction with clients, staff and other community members.
    • Obtains and implements special population consultations as required.
    • Maintains professional competency through a program of professional development and in-service training.
    • Demonstrates flexibility in adapting to changing work demands.
    • Performs other duties as assigned or requested.PERFORMANCE EXPECTATIONS:
      • Meets attendance and punctuality standards necessary for effective client care.
      • Maintains accurate, timely chart information in compliance with State, funding source, and agency quality assurance guidelines.
      • Meets agency productivity expectations of 55% consistently.
      • Coordinates and prioritizes work assignments so that tasks are completed on time.REQUIRED EDUCATION, LICENSE(S), CERTIFICATION, AND EXPERIENCE:Education: Bachelor's Degree in Behavioral ScienceLicensure: Agency Affiliated Counselor Registration and valid WA State Driver's LicenseExperience: Two years' experience in providing case management or clinical treatment services with individuals with serious and persistent mental illness.Additional requirements:
        • Must be able to pass a pre-employment drug test and background check
        • Must be able to provide vaccination records for COVID, HepB, MMR, Tdap and recent flu shotKNOWLEDGE, SKILLS, AND ABILITIES:
          • Knowledge of the classification of mental disorders contained in the current DSM.
          • Understanding of the impact of health related problems on psychiatric illness.
          • Ability to educate clients about signs, symptoms, and recovery from mental illness.
          • Understanding of current knowledge on recovery.
          • Knowledge of social service delivery systems, particularly as related to individuals with serious, persistent mental illness.
          • Ability to coordinate care with multiple service providers.
          • Ability to multitask and effectively manage a caseload of individuals with diverse needs.
          • Understanding of current knowledge on recovery.
          • Ability to work independently.
          • Ability to communicate effectively both orally and in writing.
          • Capability to use sound judgment in problem solving and clinical intervention.
          • Practice of respectful communication with clients to enhance rapport and positive outcomes.
          • Ability to plan and prioritize work and meet the Center's performance, quality assurance and productivity standards.NATURE & SCOPE:Cognitive Skills:
            • Advanced verbal and written communication skills.
            • Must be able to enter data into a computerized electronic medical record.Working Environment:
              • May be exposed to infections and contagious diseases
              • Occasionally exposed to patients exhibiting assaultive behaviors
              • Able to visit with clients in office and community settings.Working Demands:
                • Frequent pressure due to schedule demands
                • Contact with patients under a wide variety of circumstances
                • Subject to varying and unpredictable situations
                • Handles emergency or crisis situationsPrincipal Challenges:
                  • Working collaboratively with interdisciplinary staff
                  • Working collaboratively with clients, family members and other community members.
                  • Ensuring compliance with agency and funding standard for documentation and delivery of services.
                  • Works with a wide variety of clients with serious, persistent mental illness.*Peninsula Behavioral Health does not discriminate because of a person's presence of any sensory, mental, or physical disability, race, creed, color, national origin, sex, sexual orientation, gender identity including transgender status, marital status, pregnancy, childbirth, and pregnancy-related conditions, age (40 ), honorably discharged veteran or military status, or use of a trained dog guide or service animal by a person with a disability, state employee or health care whistleblower status.

Keywords: Peninsula Behavioral Health, WA, Everett , Intensive Case Manager, Executive , Port Angeles, Washington

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