Intensive Case Manager
Company: Peninsula Behavioral Health, WA
Location: Port Angeles
Posted on: June 23, 2022
Department: Community Support ServicesReports to: Community
Support Services SupervisorPay Range: $21.15 to $26.95 per hour
(DOE/DOQ)HOURS: 40 hours per week. Must be available until 7pm, two
evenings per week and some Saturdays, as scheduled. Days/Hours are
subject to change based on program needs. NOT a remote
position.POSITION SUMMARY: Provides intensive mental health case
management services to a limited number of adults on site and in
the community. Ensure services are congruent with age, strengths,
supports and cultural framework of the individual being
served.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Plans, implements and coordinates services required to meet the
complex health and human service needs of individuals with severe
and persistent mental illness.
- Works effectively with a multi-disciplinary team to meet
diverse consumer needs.
- Develops strengths based, recovery oriented and person centered
Individual Service Plans to address individual needs and guide the
focus of treatment.
- Provides ongoing assessment of a client's cognitive, emotional,
physical, social and vocational strengths and needs. Provides
ongoing risk assessment.
- Provides intensive case management services to promote recovery
and community integration while accessing resources to meet basic
needs of food, shelter, clothing, and transportation.
- Assists in the development of natural support systems, and
educates support systems regarding consumer needs and
- Teaches skills such as problem solving, goal setting, money
management, symptom management, communication, social skills,
managing personal grooming, healthy eating and living, and how to
access community resources.
- Provides supportive counseling and psychoeducational services
in individual, family and group formats in office and in the
- Advocates for clients with community agencies.
- Maintains familiarity with and handles client information in
accordance with Federal Regulations (42 CFR, Part 2), the Revised
Code of Washington (RCW 71.05.390 and RCW 71.24), and other
applicable laws pertaining to confidentiality of client and staff
- Maintains physical security of confidential materials and
assigned Agency property.SECONDARY DUTIES AND RESPONSIBILITIES:
- Performs relevant clinical and administrative tasks according
to agency policies.
- Demonstrates proficiency in utilization of the Center's
electronic medical record system.
- Participates in team meetings and program development.
- Attends Performance Improvement Meetings on a regular scheduled
- Provides information and education to community members.
- Maintains high standards of professional conduct in interaction
with clients, staff and other community members.
- Obtains and implements special population consultations as
- Maintains professional competency through a program of
professional development and in-service training.
- Demonstrates flexibility in adapting to changing work
- Performs other duties as assigned or requested.PERFORMANCE
- Meets attendance and punctuality standards necessary for
effective client care.
- Maintains accurate, timely chart information in compliance with
State, funding source, and agency quality assurance
- Meets agency productivity expectations of 55%
- Coordinates and prioritizes work assignments so that tasks are
completed on time.REQUIRED EDUCATION, LICENSE(S), CERTIFICATION,
AND EXPERIENCE:Education: Bachelor's Degree in Behavioral
ScienceLicensure: Agency Affiliated Counselor Registration and
valid WA State Driver's LicenseExperience: Two years' experience in
providing case management or clinical treatment services with
individuals with serious and persistent mental illness.Additional
- Must be able to pass a pre-employment drug test and background
- Must be able to provide vaccination records for COVID, HepB,
MMR, Tdap and recent flu shotKNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of the classification of mental disorders contained
in the current DSM.
- Understanding of the impact of health related problems on
- Ability to educate clients about signs, symptoms, and recovery
from mental illness.
- Understanding of current knowledge on recovery.
- Knowledge of social service delivery systems, particularly as
related to individuals with serious, persistent mental
- Ability to coordinate care with multiple service
- Ability to multitask and effectively manage a caseload of
individuals with diverse needs.
- Understanding of current knowledge on recovery.
- Ability to work independently.
- Ability to communicate effectively both orally and in
- Capability to use sound judgment in problem solving and
- Practice of respectful communication with clients to enhance
rapport and positive outcomes.
- Ability to plan and prioritize work and meet the Center's
performance, quality assurance and productivity standards.NATURE &
- Advanced verbal and written communication skills.
- Must be able to enter data into a computerized electronic
medical record.Working Environment:
- May be exposed to infections and contagious diseases
- Occasionally exposed to patients exhibiting assaultive
- Able to visit with clients in office and community
- Frequent pressure due to schedule demands
- Contact with patients under a wide variety of
- Subject to varying and unpredictable situations
- Handles emergency or crisis situationsPrincipal Challenges:
- Working collaboratively with interdisciplinary staff
- Working collaboratively with clients, family members and other
- Ensuring compliance with agency and funding standard for
documentation and delivery of services.
- Works with a wide variety of clients with serious, persistent
mental illness.*Peninsula Behavioral Health does not discriminate
because of a person's presence of any sensory, mental, or physical
disability, race, creed, color, national origin, sex, sexual
orientation, gender identity including transgender status, marital
status, pregnancy, childbirth, and pregnancy-related conditions,
age (40 ), honorably discharged veteran or military status, or use
of a trained dog guide or service animal by a person with a
disability, state employee or health care whistleblower
Keywords: Peninsula Behavioral Health, WA, Everett , Intensive Case Manager, Executive , Port Angeles, Washington
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