Director of Network Maintenance

Company: Comcast
Location: Everett
Posted on: January 16, 2022

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for the direction and planning of the Network Maintenance department. Establishes procedures, performance standards and best practices. Develops strategic direction of the department. Establishes goals, plans calendar, develops budget, plans and oversees projects and ensures personnel is in compliance with Company and federal safety and employment regulations. Develops and mentors staff. Participates in work performance reviews.
Job Description
Core Responsibilities
Ensures proper resources are available for the training and continued education of Network Maintenance Technicians and management. Advises on all maintenance activities, proper work methods, quality standards and equipment.
Plans department calendar and creates operational and performance goals. Communicates activities and goals to management.
Establishes department safety regulations and ensures that they are in adherence to federal (OSHA) safety regulations.
Keeps safety and training manuals updated. Adds provisions as necessary and works with Human Resources and Legal on verbiage.
Creates and advocates performance standards and guidelines for field operations. Monitors ongoing work safety programs in compliance with OSHA standards. Promotes safety awareness (and OSHA regulations) in order to provide a work environment free from injury.
Develops and is accountable for adhering to department budget.
Facilitates the proper completion of all scheduled or on-demand service or maintenance work.
Resolves Network Maintenance department operational issues. Communicates department changes and updates with appropriate Executives and Managers, as required.
Makes changes and updates in policies, procedures and best practices using recommendations and knowledge of advances and changes in Network Maintenance technology and services.
Develops and mentors staff and monitors to ensure work performance meets Company standards. Participates in work performance reviews.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education
Bachelor's Degree
Relevant Work Experience
10 Years +
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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