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Manager Walk-In Urgent Care Clinic

Company: Pacific Medical Centers
Location: Everett
Posted on: November 16, 2021

Job Description:

Providence is calling a Manager (1.0 FTE, Day Shift) to work in Walk-in/Urgent Care Clinic at Providence Medical Group in Everett, WA. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all. We are looking for a Manager for our Walki-in/Urgent Care Clinic that will provide leadership in partnership with the Medical Director for clinical quality and effective operational design of walk-in clinic and urgent care clinic sites. Leads and support staff to provide an optimal patient experience and works in collaboration with PRMCE and PMG leadership to create alignment with strategic goals of the Northwest Region. Participates and leads special projects, committees and/or task forces as requested In this position you will: * Patient safety and staff safety: * Assess unit/department for safety risks. * Monitor clinical quality, patient experience, throughput and other data as appropriate to the clinical setting. * Collaborate with staff to review current evidence for best practice in areas requiring improvement. * Is aware of benchmarks for best practice related to clinical quality and patient/family experience. * Demonstrate service excellence and positive interpersonal relations in dealing with others, including patients/family members, employees, managers, medical staff, volunteers and community members, so that productivity and positive relations are maximized * Strong knowledge of operations, practice management and electronic medical records. * Leads and supports staff and physicians using mentoring, coaching and conflict management skills. * Manage customer issues and concerns: * Monitor progress with timely communication of key customers and others as appropriate including. * Employee satisfaction. * Actively engage with staff to develop and implement patient experience, staff and provider satisfaction action plans. * Manages operations: * Reviews and prepares department policies and procedures at least annually. * Collaborates with others as appropriate. * Assures that state, federal and other regulatory standards, laws or rules are followed. * Identifies areas for improvement. * Manage human resources: * Complete employee performance evaluations according to PH&S policy. * Consistently manages and documents employee performance issues; uses progressive discipline appropriately * Conduct or oversees the hiring and orientation of employees utilizing approved interview processes. * Ensure compliance of employment laws, contractual agreements and employment policies and procedures. * Utilization of temporary, on-call and agency staff is appropriate. Required qualifications for this position include: * Bachelor's Degree * Current RN licensure in the State of Washington. * Five (5) years relevant clinical experience * Sufficient and progressively responsible management experience in Acute Care or Ambulatory Care Preferred qualifications for this position include: * Master's Degree * Emergency, Urgent Care or Walk-In Clinic * Specialty clinical or management/leadership certification About the clinic you will serve: Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve eastern Washington in clinic locations. Our providers and staff strive to create a distinctive health care experience for each patient - one focused on trust, respect, communication and teamwork.

Keywords: Pacific Medical Centers, Everett , Manager Walk-In Urgent Care Clinic, Executive , Everett, Washington

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