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Area Director of Operations

Company: Regional Recreation Corporation of Wood Buffalo
Location: Everett
Posted on: April 5, 2021

Job Description:

Safety - Stability - Supportive Connections Area Director of Operations in Everett, Washington - Careers at NW Clare's Place Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Returning Candidate? Log back in! Area Director of Operations Job Locations US-WA-Everett Posted Date 1 day ago (3/31/2021 3:08 PM) Job ID 2021-5266 # of Openings 1 Category Hidden (48677) Min USD $59,404.80/Yr. Overview AGENCY DESCRIPTION: Catholic Housing Services believes everyone deserves the right to a safe, affordable place to call home. Inspired by this vision, CHS develops, owns and manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington. We provide supportive services for people who have experienced homelessness, low-income seniors, farm worker families, and those who have special physical and mental needs. Catholic Community Services and Catholic Housing Services work together in partnership to provide permanent supportive housing to individuals and families who have experienced homelessness in King, Snohomish and Whatcom Counties. We believe that everyone deserves a safe, affordable place to call home. We understand that people experiencing homelessness--come--to us with complex histories, and that it takes a highly collaborative, creative team to help end the cycle of homelessness permanently. Grounded in this philosophy, the CHS Area Director of Operations provides leadership and vision to a multi-disciplinary cross-agency team that works together to creatively support each individual or family in our housing. POSITION DESCRIPTION: The Area Director of Operations (ADO) is accountable for overseeing and ensuring the quality of our housing and sound operations of a portfolio of 4 properties, totaling 197 units, in the NW region of Western Washington in North Seattle, Lynwood, Everett and Bellingham. This position will model the CHS mission by providing leadership that reflects dignity and respect for the permanent support housing communities. With the exclusivity of managing permanent support properties this position will have the opportunity to identify, advocate and inform CHS on how we may continue to build on supporting the homeless community within and beyond affordable housing. The Area Director of Operations will directly manage Clare's Place--Everett and oversee the property management and maintenance Francis Place-- Bellingham, Sebastian Place--Lynnwood and Patrick's Place-- Seattle. The Area Director will directly supervise property management staff (property managers & maintenance technicians), oversee all aspects of the operations of this group of4 buildings, promoting housing stability, sound financial management, is accountable for financial and key performance indicators, compliance with funder requirements and long-term planning for building maintenance to ensure residents are well served by these buildings for many years to come. This position reports to the Regional Director of Property Operations of the Permanent Support Housing on status of property management and operations. Responsibilities Responsibilities: SUPERVISION / LEADERSHIP

  • Provide Direct Supervision for Property Management staff at each location.
  • Work collaboratively with Regional Director to ensure policies and procedures provide the highest quality of housing for residents.
  • Provide leadership to staff in the areas of property management and compliance as well as in the area of supporting and promoting the mission of the agency and advocacy in the community.
  • Select, supervise, train and evaluate the on-site manager of each property. Promote on-going training and support around best practices in housing. Ensure attendance at all CCS/CHS mandatory trainings for site employees. Support the professional growth and development of staff supervised.
  • Promote training and support for employees, and facilitate regular staff meetings.
  • Meet with Property staff regularly to provide support in serving the special initiatives of the community, while also monitoring that the program is on track fiscally, in compliance with all contract obligations, and that the facility is kept in good repair. RESIDENT RELATIONS
    • Mediate landlord/tenant disputes by responding promptly to inquiries and seeking resolution at the lowest level of concern.
    • It is our goal to promote housing stability through strong eviction prevention methods. Approve issuance of legal notices to tenants in accordance with Washington State Landlord Tenant Law and applicable local laws and CHS policy. Participate in CHS's Housing Retention Team for any proposed housing terminations. PROPERTY MANAGEMENT AND COMPLIANCE
      • Monitor occupancy standards by review of unit turns, including efficient scheduling and use of vendors.
      • Monitor leasing of vacant units and marketing efforts for each property, including advertising and networking.
      • Monitor property operations by using property management software including tenant ledgers, cash receipts, transactions, delinquencies, move-ins, move-outs, and month-end reports.
      • Ensure timely and accurate income certifications FISCAL MANAGEMENT
        • Assure that annual budgets for property operations are prepared for each property in accordance with the CHS budget process.
        • Monitor and control expenses within the constraints of the annual budget including monitoring monthly financial statements and reviewing variances with appropriate Property Accountant and Site Manager. Ensure programs submit timely billings, reports, write off bad debt, and process invoices promptly to ensure financial stability.
        • Monitor collection of rent and other monies, review bank deposits; review delinquencies to ensure profitability for each property. FACILITIES MANAGEMENT
          • Perform site visit of each property at least once per week.
          • Review/plan long-term maintenance programs for each property including building systems and other components, building envelope, etc. with funder(s), the Property Manager, and the Facilities Director to ensure structural integrity.
          • Monitor and track unit turnover and unit service for timeliness and positive property conditions. Qualifications Qualifications:
            • Minimum of five years of property management experience in affordable housing with regulatory restrictions or rent subsidies, including familiarity tax credit financed properties.
            • Ability to work independently, organize, prioritize and follow through to the completion of tasks.
            • Ability to communicate effectively both orally and in writing.
            • Strong supervisory skills: hiring, coaching, training and evaluating.
            • Demonstrate attitude, knowledge and skills to deliver and reinforce the housing first model in the permanent support housing.
            • Excellent communication and teamwork skills.
            • Ability to identify gaps and systems that bring efficiency and consistency.
            • Proficiency with computers (especially Windows and MS Office, Boston Post), and ability to learn property management software.
            • Requires current driver's license, auto insurance, or access to reliable transportation to be able to visit sites regularly and in case of emergencies. (Mileage reimbursement provided)
            • Successful completion of Certified Occupancy Specialist within one year of hire or provide certificate of completion.
            • Commitment to working within the mission, goals and values of Catholic Community Services/ Catholic Housing Services.
            • Knowledge of and commitment to the principles of best practices in housing
            • Must be able to complete background check prior to employment. PREFERRED QUALIFICATIONS:
              • Ability to communicate in Spanish.
              • Experience in elderly, special needs and/or multi-family property management.
              • Experience in housing with resident support services provided on site.
              • Experience with MRI and Boston Post Property Management Software. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Application FAQs Software Powered by iCIMS
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Keywords: Regional Recreation Corporation of Wood Buffalo, Everett , Area Director of Operations, Executive , Everett, Washington

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