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Senior Video Operations Engineer

Company: Ziply Fiber
Location: Everett
Posted on: September 12, 2020

Job Description:

There's a new fiber internet provider in the Pacific Northwest. We're Ziply Fiber, and we're building the most advanced fiber network with a refreshingly great customer experience for all that people will ever do in the online world.Job SummaryThis Video Operations Engineer will be responsible for--monitoring, maintenance and repair of the video platform which delivers Fiber TV to the end users. This person will monitor the Video signal flow from the Satellite Dish to the BMRs in the VSO, using a variety of monitoring tools. Any issues verified during the monitoring process will be the responsibility of this person the repair. This person will also monitor and perform health check on video systems, such as the DAC, VOD and STB. In addition, this person will be responsible for maintenance of all hardware related to delivering video content over the companies' Fiber TV video platform in a 24x7x365 environment. This person will be responsible for trouble shooting any outages, repairing service as quickly as possible.Job Duties:Maintain the Video Hub Office through surveillance of equipment alarms and QOS tools to ensure the stability and quality of video to Ziply Fiber customers.Perform proactive health checks for all primary services (linear video) and secondary services (VOD, IMG, PPV, Ad Insertion)Manage and maintain surveillance system databaseTroubleshoot and restore video service failures involving MPEG Transport streams, encoders, transcoders, Media Converters, Encryption, QOS issues pertaining to video quality, EAS, Closed Captioning, Primary and Secondary audio, Descriptive AudioPerform Root Cause Analysis (RCA) for video outages including what was done to resolve the issue, what can be done to reduce impact and what could be done to prevent future occurrences--Education and Experience:7+ years related cable, satellite, and telephony industries knowledge7+ years of experience working with digital video in a multi-channel systemCisco certification preferredDemonstrated ability to troubleshoot and restore video service failures involving MPEG Transport streams, encoders, transcoders, Media Converters, Encryption, and resolve IP network troubles in the physical, data link, and network layers.Extensive knowledge of Arris, and Synamedia technologies involved in video multichannel systems as well as layered connections and usage of LAN and WAN technologies.Understanding of and ability to troubleshoot server hardware components and subsystems.Demonstrated knowledge of RF, IPTV multicast and ABR delivery technologies.Operations, Digital media and content management systems and applications.Proven ability to create momentum and foster organizational change.Proficient with MS-Project, MS-Visio, MS-Office, MS-Teams & SmartsheetCompany Background--Everyone deserves the best internet possible, and that's the refreshingly great experience we're creating at Ziply Fiber. We're bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we're making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well.Diverse Workforce / EEO:Ziply Fiber recognizes and strongly supports the benefits of a diverse workforce and strives to provide a culture that recognizes the unique contributions of each of our employees. Ziply Fiber requires a drug test, background check, employment and education verification as conditions of employment. Ziply Fiber is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability, or any other legally protected status.

Keywords: Ziply Fiber, Everett , Senior Video Operations Engineer, Engineering , Everett, Washington

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