UX Designer, IT Services, Amazon IT Services UX

Company: Amazon
Location: Seattle
Posted on: April 1, 2026

Job Description:

At Amazon IT Services, our goal is to ensure that Amazonians they have the tools, technologies, and products available where and when they need it, as quickly, and cost-effectively as possible. Amazon continually innovates and provide best in class service through its IT organization. The Amazon IT Services UX team is looking for a creative thought leader with a strong background in user experience design innovation to understand and define customer experience designs, user journeys, wireframes, mock ups, and annotated designs for product management and software development teams. Inclusive Team Culture At Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 global chapters. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced in our 16 Leadership Principles, that drive us to seek diverse perspectives, learn and be curious, and earn trust. Mentorship & Career Growth We champion career growth. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it. Work/Life Balance It’s not about how many hours you spend working or where you work from; it’s about the flow you establish that brings energy to both your professional and personal lives. We believe that striking the right work-life balance is critical to life-long happiness and fulfillment. We encourage you to find your own balance between your work and personal lives. Key job responsibilities This role will support strategic design for a portfolio of products that help employees to identify, request, and use the hardware, software and AI tools that let Amazon deliver exceptional customer experiences. A strong candidate will have high standards for design quality and relish opportunities to delight customers. We're looking for someone that sees design as a team sport there they act as a coach to help cross-functional teams develop world class customer experiences. Excitement for using AI and moving fast are icing on the cake.] We are seeking someone passionate about building for our broadly global customers (we encourage travel to connect with customers outside of Seattle), and in supporting the diverse needs of our employees, including designing to meet WCAG accessibility standards. We are flexible with job level for this role and can consider an strong Intermediate UX Designer. Key job responsibilities * Drive design jams and ideation sessions to flush out project details and steer stakeholder alignment. * Develop design collateral, including design concepts, storyboards, personas, journey and process maps. * Integrate stakeholders in a collaborative design process to refine wireframes and design specifications. * Leverage research partners to develop understanding of customer mental models, validate design concepts, and evaluate shipped designs. Participate in understanding customer experiences. A day in the life The Amazon IT UX team is highly collaborative. We each have ownership over individual projects, but build mechanisms to stay closely engaged. A typical day might look like: * Start the day with focused time developing design concepts. * Attend a mid-day meeting to share ideas for a new customer experience as part of the team's Design Critique and then engage your project's Core Team in exploring a competitive design or wallowing through a data dashboard. * Have lunch with the team a local Vietnamese street food restaurant is a team favorite. But Fridays are no-meeting "Team Days" where we rotate who picks our work location and lunch spot, so you never know. * Take an afternoon meeting with a mentor or 1:1 with a team mate. * Round out the day with a Design Jam whiteboarding session to help a teammate ideate solutions for an emerging need. About the team Historically, these have characterized us as a team: * Continuous learning: We have a team bookclub and take one day a month as a Day of Learning. We say that everyone has the opportunity to attend a conference each year. * Inclusion: We are in the unique position of supporting a truly global audience. Travel is not required for the role, but we value cross-cultural connections and encourage it for people that are comfortable traveling. * Balance: Designers do their best work when they have flexibility in how they approach it. We switch work locations once a week, we don't just talk about work-life balance, and we're flexible with times of day. - 3 years of design experience - Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar - Bachelor's degree - Knowledge of usability principles and techniques - Knowledge of best practices for information architecture and design Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 117,800.00 - 160,000.00 USD annually

Keywords: Amazon, Everett , UX Designer, IT Services, Amazon IT Services UX, Design, Graphic Design & CAD , Seattle, Washington