Automotive Service Writer - Everett Mall

Company: Pep Boys
Location: Everett
Posted on: April 10, 2021

Job Description:

*We provide training and will pay for ASE Certifications!*General Employment Requirements:Have a Valid, Driver's License (Expired, Restricted or Permit Licenses not accepted)Have the ability to pass Criminal, Educational, Driving and Work History Background ChecksHave the ability to pass a drug test (no THC testing in legal states).WHAT WE OFFEREvery position has a growth path * Extensive training * Unwavering commitment to our employees * Competitive Pay Plans * Full Time Employees have a Great Benefits Package * Paid Time Off * 401k Savings Plan / Company Match * Continual TrainingTeam Member Discounts!! Car repair and parts, car purchases, hotels, rental cars, and much more!Call or text me at Pep Boys to get scheduled with a manager!Diane - diane_kumar at pepboys.comDuties & ResponsibilitiesFirst point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.Valid Driver's License.One year of related experience in the automotive service environment.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.Strong verbal communication skills.Strong customer service skills.Ability to work Days, Nights, Weekends, Holidays.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Physical DemandsMust be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.

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