Front Desk Receptionist/Scheduler

Company: Broadway Animal Hospital
Location: Everett
Posted on: May 24, 2023

Job Description:

The Veterinary Receptionist primary duty is interacting with clients and coordinating communication between doctors, assistants and the clients.


*Essential duties and responsibilities: *


--- Provide top-notch customer service.


--- Being attentive to client and pet needs.


--- Identify and work compassionately with clients in various emotional states.


--- Work patiently with distressed, frustrated or disgruntled clients.


--- Answer and triage phone calls from clients.


--- Schedule appointments and schedule procedures.


--- Check-in clients.


--- Monitor client flow from check-in to discharge.


--- Monitor schedule and flow.


--- Client call backs.


--- Managing record requests between other hospitals and specialty practices.


--- Fill prescriptions.


--- Client education.


--- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.


--- Process payment transactions.


--- Maintain proper documentation in the electronic medical record.


--- Relay appropriate information to/from clients to doctors and/or management.


--- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.


*Qualifications:*


--- High School Diploma or G.E.D.


--- At least 1 year of customer service job-related experience.


--- Must be able to safely lift 30 pounds.


*Other: *


Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.


Job Types: Full-time, Part-time


Pay: From $16.50 per hour


Benefits:

* Dental insurance

* Health insurance

* Paid time off

* Vision insurance

Healthcare setting:

* Clinic

* Inpatient

Schedule:

* Monday to Friday




Ability to commute/relocate:

* Everett, WA 98201: Reliably commute or planning to relocate before starting work (Required)


Experience:

* Customer service: 1 year (Preferred)

* Medical terminology: 1 year (Preferred)

* Computer skills: 1 year (Preferred)



Work Location: In person

Keywords: Broadway Animal Hospital, Everett , Front Desk Receptionist/Scheduler, Administration, Clerical , Everett, Washington