Front Desk Receptionist/Scheduler
Company: Broadway Animal Hospital
Location: Everett
Posted on: May 24, 2023
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Job Description:
The Veterinary Receptionist primary duty is interacting with
clients and coordinating communication between doctors, assistants
and the clients.
*Essential duties and responsibilities: *
--- Provide top-notch customer service.
--- Being attentive to client and pet needs.
--- Identify and work compassionately with clients in various
emotional states.
--- Work patiently with distressed, frustrated or disgruntled
clients.
--- Answer and triage phone calls from clients.
--- Schedule appointments and schedule procedures.
--- Check-in clients.
--- Monitor client flow from check-in to discharge.
--- Monitor schedule and flow.
--- Client call backs.
--- Managing record requests between other hospitals and specialty
practices.
--- Fill prescriptions.
--- Client education.
--- Assist in cleaning the hospital including but not limited to:
keeping reception desk area and lobby clean and sanitary, taking
out the trash and recycling, laundry, cleaning floors, bathrooms,
exam rooms, kitchen and kennels if needed.
--- Process payment transactions.
--- Maintain proper documentation in the electronic medical
record.
--- Relay appropriate information to/from clients to doctors and/or
management.
--- Computer skills: Able to use Windows based computer systems,
word processing, email, web search and other skills needed to
effectively use the practice management software program.
*Qualifications:*
--- High School Diploma or G.E.D.
--- At least 1 year of customer service job-related experience.
--- Must be able to safely lift 30 pounds.
*Other: *
Receptionists must possess good critical thinking and problem
solving skills, compassion, a positive attitude, follow-through and
excellent communication and teamwork skills. Multitasking and
accepting constructive criticism is essential. Punctuality is
expected.
Job Types: Full-time, Part-time
Pay: From $16.50 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Healthcare setting:
* Clinic
* Inpatient
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Everett, WA 98201: Reliably commute or planning to relocate
before starting work (Required)
Experience:
* Customer service: 1 year (Preferred)
* Medical terminology: 1 year (Preferred)
* Computer skills: 1 year (Preferred)
Work Location: In person
Keywords: Broadway Animal Hospital, Everett , Front Desk Receptionist/Scheduler, Administration, Clerical , Everett, Washington
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