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Front Desk Receptionist/Scheduler

Company: Broadway Animal Hospital
Location: Everett
Posted on: May 24, 2023

Job Description:

The Veterinary Receptionist primary duty is interacting with clients and coordinating communication between doctors, assistants and the clients.

*Essential duties and responsibilities: *

--- Provide top-notch customer service.

--- Being attentive to client and pet needs.

--- Identify and work compassionately with clients in various emotional states.

--- Work patiently with distressed, frustrated or disgruntled clients.

--- Answer and triage phone calls from clients.

--- Schedule appointments and schedule procedures.

--- Check-in clients.

--- Monitor client flow from check-in to discharge.

--- Monitor schedule and flow.

--- Client call backs.

--- Managing record requests between other hospitals and specialty practices.

--- Fill prescriptions.

--- Client education.

--- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.

--- Process payment transactions.

--- Maintain proper documentation in the electronic medical record.

--- Relay appropriate information to/from clients to doctors and/or management.

--- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.


--- High School Diploma or G.E.D.

--- At least 1 year of customer service job-related experience.

--- Must be able to safely lift 30 pounds.

*Other: *

Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.

Job Types: Full-time, Part-time

Pay: From $16.50 per hour


* Dental insurance

* Health insurance

* Paid time off

* Vision insurance

Healthcare setting:

* Clinic

* Inpatient


* Monday to Friday

Ability to commute/relocate:

* Everett, WA 98201: Reliably commute or planning to relocate before starting work (Required)


* Customer service: 1 year (Preferred)

* Medical terminology: 1 year (Preferred)

* Computer skills: 1 year (Preferred)

Work Location: In person

Keywords: Broadway Animal Hospital, Everett , Front Desk Receptionist/Scheduler, Administration, Clerical , Everett, Washington

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