Hotel Front Desk Receptionist

Company: La Quinta Inn & Suites Wenatchee
Location: Wenatchee
Posted on: January 23, 2023

Job Description:

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Mitigate customer complaints as needed
Perform regular bookkeeping duties: make sure hotel guest information is current and correct


Qualifications:

High school diploma, GED, or equivalent
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Working knowledge of Microsoft Office and reservation management systems
Has experience answering telephone calls and troubleshooting stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred


About Company:
Located in the center of Washington state, La Quinta - -by Wyndham Wenatchee puts you in the "Apple Capital of the World." Our convenient hotel is one mile north of downtown Wenatchee off Highway 2, giving you easy access to Central Washington Hospital & Clinics, the Washington State Apple Blossom Festival, Leavenworth, and Wenatchee Valley College. -

Keywords: La Quinta Inn & Suites Wenatchee, Everett , Hotel Front Desk Receptionist, Administration, Clerical , Wenatchee, Washington