Collections Agent
Company: TrueML
Location: Everett
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Are you a highly motivated and
empathetic communicator with a knack for sales and a passion for
helping people? If you’re ready to step towards a true career with
long-term growth opportunities and take ownership of your success,
then joining the Sentry Credit team as a Collections Agent could be
the perfect first step! We’re changing the perception of
collections by bringing empathy and efficiency to debt servicing.
This unique approach has helped both transform the debt industry
and improve financial health of consumers. This team is the entry
point to Sentry & the TrueAccord brand, and has consistently proven
to be a launchpad for your career. We're proud to see our team
members flourish, with former specialists advancing into diverse
and rewarding careers, including: - Leadership roles : where they
are helping to shape the future of our success and the growth of
our teams - Technical positions : from AI Developers to IT
professionals, former specialists have helped us continue to drive
innovation across the company - Critical back-office and
administrative roles : whether improving processes, ensuring
corporate compliance, or streamlining recruiting & HR systems; you
don’t have to look too far to find the impact of the veterans of
our Collections team. What you'll do: Be a Financial Guide: Engage
directly with consumers, utilizing your strong communication and
negotiation skills to understand their unique situations and
skillfully guide them to resolve outstanding account balances.
Drive Positive Outcomes: Proactively manage a variety of
communication channels—including inbound and outbound calls, email,
and chat—to establish effective payment solutions and achieve
account resolution goals. Exceed Expectations & Unlock Growth:
Specialists who consistently meet and surpass key performance
indicators (KPIs) for 6 months unlock promotion opportunities!
Champion Our Mission: Uphold the highest standards of quality and
compliance, embodying our empathetic approach to debt recovery.
Innovate & Collaborate: Work within a vibrant call center
environment, contributing to a team that's constantly finding new
ways to help consumers achieve financial stability. Who you are: A
Natural Persuader: You possess excellent professional communication
and interpersonal skills, coupled with a genuine desire to
influence positive outcomes. Prior experience in sales, customer
retention, or in a role where you’ve handled objections &
rejections a strong benefit Solution-Oriented: You're skilled in
problem-solving, negotiating, and resolving conflicts, always
looking for the win-win. Driven & Detailed: You have a keen eye for
detail, strong critical thinking abilities, and are motivated by
achieving results. Adaptable & Resilient: You thrive in a
fast-paced, evolving environment and can expertly prioritize
multiple tasks to ensure successful completion. Empathetic
Professional: While results-driven, you're deeply committed to
providing best-in-class customer service with compassion and
understanding. Qualifications High school diploma or GED required.
High sense of ownership, resilience, and reputation of
dependability Experience as a Collections Specialist, Collector,
Collection Agent, Recovery Specialist, or similar is NOT required,
but nice to have
Keywords: TrueML, Everett , Collections Agent, Accounting, Auditing , Everett, Washington
