INSURANCE TECHNICIAN 3

Company: State of Washington
Location: Tumwater
Posted on: July 19, 2025

Job Description:

This recruitment will remain open until August 18, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on July 23, 2024. It is in the applicant’s best interest to submit materials as soon as possible. Make a Difference: Protect Consumers & Join Our Dynamic Team! The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Insurance Technician 3 position. This role is within the Rates, Forms, and Provider Networks Division and is based out of our Tumwater Office. We are an employer of choice! Here’s why: - Meaningful work: Ensure a healthy insurance market & protect Washington consumers. - Impactful career: Make a daily difference in the lives of countless Washingtonians. - Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues. - Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes. About the Position Are you someone who enjoys diving into details, solving complex problems, and contributing to meaningful public service? In this senior-level paraprofessional role, you’ll work on the front lines of consumer protection—reviewing insurance rates, rules, and contract filings to ensure they meet state laws and regulations. Why This Role Matters: You’ll help uphold our mission of protecting Washington consumers by: - Establishing criteria to review insurance policy and contract forms to ensure they comply with state laws and rules. - Supporting insurers in getting timely approval to bring products to market. - Contributing to initiatives that improve the insurance marketplace. Why You'll Love Working With Us: - Purpose-driven work that directly impacts the lives of consumers across the state. - A collaborative and supportive team environment. - Opportunities to grow your expertise and shape the future of insurance regulation. If you're passionate about public service, detail-oriented, and ready to make a real impact, we’d love to hear from you! This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $3,752 - $5,011. Benefits & Perks - Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! - Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. - Wellness programs: Invest in your well-being with on-site resources and initiatives. - Work-life balance: Flexible schedules with telework opportunities. - Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good. - Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs. - Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. - And more! Explore our website for additional benefits: https://www.insurance.wa.gov The duties of the position include, but are not limited to: - Receives insurance filings through SERFF (on-line filing system). - Examines and researches complex provider contract, rate, rule and form filings to verify they meet OIC filing policies/procedures and statutory and regulatory requirements. - Independently determines type and line of insurance (Health & Disability, Life and Annuity, and Property & Casualty) and type of provider (template, negotiated, intermediary) or benefit management contract (service, provider network) and audits filing for completeness. - Independently determines if required components are included, depending on the type of insurance. - Research SIMBA tracking system for current status; determines next step. - Rejects or accepts SERFF filings according to department and NAIC procedures. - Compose detailed correspondence and/or calls insurance companies/agents; explains insurance rules, regulations and procedures, answers detailed questions, and resolves problems involving insurance rate, rule, form, provider and benefit management contract filings. - Acts as liaison between customers, companies and insurance analysts, offering assistance in completion of necessary forms and explaining filing procedures. - Provides authoritative information to other OIC divisions, insurance agents, consumers, companies and others by responding to questions received through the Rates, Forms, and Provider Networks helpdesk email and phone line. To read more about this position and view all duties, click here to request a position description. Required Qualifications: One (1) year as an Insurance Technician 2; OR Two (2) years as an Insurance Technician 1; OR Four (4) years of clerical experience working in a customer service role answering questions regarding agency processes and procedures and other inquiries. Preferred/Desired Qualifications: - Experience working in an office providing customer support regarding basic insurance rules and procedures. - Basic level Microsoft Office skills (Word, Excel, Outlook) Ready to join us? Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! Welcome to the OIC Submit your application today and take the first step towards a rewarding career at the OIC! - This position is represented by the Washington Federation of State Employees (WFSE). - Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). - State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. - Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. - If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with IT3_2025-04960 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers. - The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. - If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. - Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov. Compensation details: 21.56-28.8 Hourly Wage PI8ea14451ff8a-37156-38119547

Keywords: State of Washington, Everett , INSURANCE TECHNICIAN 3, Accounting, Auditing , Tumwater, Washington